ICT Support Technician: Helpdesk & Network Specialist

Hope Ability; Darwin; On-site; AUD 72,000 - 74,000; Full time

Job summary

HOPE ONLINE PTY LTD in Darwin is hiring an ICT Support Technician on a full-time basis. You will provide technical support across the company’s ICT environment, diagnose issues and maintain systems to ensure reliable operation.

The role covers hardware, software, networks and peripherals, with responsibilities including installation, configuration, troubleshooting, account management and data security. Strong communication and problem-solving are essential.

Qualifications

• Relevant ICT qualification or equivalent experience.
• Experience in ICT support, helpdesk, or desktop support.
• Experience troubleshooting hardware and software problems.
• Knowledge of networking, Wi-Fi, and internet connectivity.
• Familiarity with antivirus, backups, and basic ICT security.

Responsibilities

• Provide technical support for hardware, software, networks and peripherals.
• Diagnose and resolve hardware, software, OS and connectivity issues.
• Install, configure, test and maintain desktops, laptops and software.
• Manage user accounts, email, access permissions and ICT services.
• Document issues and solutions for future reference.

Job description

HOPE ONLINE PTY LTD in Darwin is hiring an ICT Support Technician on a full-time basis. You will provide technical support across the company’s ICT environment, diagnose issues and maintain systems to ensure reliable operation.

The role covers hardware, software, networks and peripherals, with responsibilities including installation, configuration, troubleshooting, account management and data security. Strong communication and problem-solving are essential.