ICT Help Desk Specialist - Friendly IT Support Melbourne

Global Vision Recruitment; Melbourne; On-site; AUD 75,000 - 76,000; Full time

Job summary

Technosoft Australia on behalf of Global Vision Recruitment is seeking a motivated ICT Help Desk Officer to join our growing technical support team in Melbourne. You will provide first-line assistance to clients and staff, troubleshoot hardware, software, and network issues, and ensure rapid resolutions while maintaining customer satisfaction.

The ideal candidate has at least one year of ICT support experience, strong communication skills, and the ability to work independently and in a team.

Qualifications

• Bachelor’s degree in Information Technology, ICT, Computer Science, or related field.
• Minimum 1 year of ICT support or help desk experience.

Responsibilities

• Provide first-level support to clients and internal staff via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, system, and network-related issues.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Escalate complex technical issues to senior IT staff when required.
• Maintain accurate records of support requests, troubleshooting activities, and system updates.
• Assist with user account management, password resets, and access permissions.
• Support website, application, and system maintenance activities where required.
• Monitor system performance and identify potential technical issues proactively.
• Assist in maintaining IT security standards, backups, and software updates.
• Provide guidance and training to users on basic IT systems and applications.
• Ensure all support tasks are completed within agreed service timeframes.
• Collaborate with internal teams to support ongoing technology projects and improvements.
• Maintain a professional and customer-focused approach when handling support requests.

Skills

Troubleshooting

Windows OS

Microsoft Office

Networking

Server administration

Verbal & written communication

Independent & teamwork

Time management

Organisational skills

Customer service

Education

IT/ICT degree

Job description

Technosoft Australia on behalf of Global Vision Recruitment is seeking a motivated ICT Help Desk Officer to join our growing technical support team in Melbourne. You will provide first-line assistance to clients and staff, troubleshoot hardware, software, and network issues, and ensure rapid resolutions while maintaining customer satisfaction.

The ideal candidate has at least one year of ICT support experience, strong communication skills, and the ability to work independently and in a team.