ICT Support Technician: Desktop, Network & User Help

First Aurora Pte Ltd; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

First Aurora Pty Ltd, an Australian ICT service provider, seeks a skilled ICT Support Technician to deliver reliable help desk support across hardware, software, networks and devices from its Sydney base. The role is permanent full-time, with 38 hours per week plus occasional additional hours, and involves a mix of in-person and remote assistance to keep ICT services available and users productive.

You will maintain documentation, service tickets and knowledge base articles, and contribute to

Qualifications

• IT qualification (diploma or higher) or equivalent experience.
• Minimum 1 year of ICT support experience.
• Strong troubleshooting across desktop hardware, operating systems, apps and network connectivity.

Responsibilities

• Provide first- and second-level ICT technical support for hardware, software, networks, printers and devices.
• Diagnose and resolve incidents and service requests via in-person, phone, email and remote tools.
• Install, configure, test and maintain computers, operating systems, applications and peripherals.
• Monitor systems and networks, identify faults, and escalate complex issues as needed.
• Manage user access, passwords, permissions, and standard security controls.
• Keep service-desk tickets, asset records and documentation up to date.
• Assist with backups, system updates, equipment rollouts and ICT projects.
• Guide users on safe and effective use of ICT systems and policies.

Skills

Customer service

Communication

Organization

Problem solving

Troubleshooting

Teamwork

Education

IT diploma or higher

Job description

First Aurora Pty Ltd, an Australian ICT service provider, seeks a skilled ICT Support Technician to deliver reliable help desk support across hardware, software, networks and devices from its Sydney base. The role is permanent full-time, with 38 hours per week plus occasional additional hours, and involves a mix of in-person and remote assistance to keep ICT services available and users productive.

You will maintain documentation, service tickets and knowledge base articles, and contribute to