ICT Help Desk Pro: Fast, Customer-Focused IT Support

Global Vision Recruitment; Melbourne; Presencial; AUD 75.000 - 76.000; Jornada completa

Descripción de la vacante

Global Vision Recruitment on behalf of Technosoft Australia is seeking an ICT Help Desk Officer in Melbourne. You will provide first-line IT support to clients and internal staff, troubleshoot hardware, software and network issues, and assist with account management and system maintenance.

The role requires at least 1 year of ICT support experience, strong communication skills, and the ability to work in a collaborative team to ensure prompt resolutions and high-quality service.

Formación

• Tertiary qualification in Information Technology, ICT, Computer Science, or related field.
• Minimum 1 year of relevant ICT support or help desk experience.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Provide first-level technical support to clients and internal staff via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, system, and network-related issues.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Escalate complex technical issues to senior IT staff when required.
• Maintain accurate records of support requests, troubleshooting activities, and system updates.
• Assist with user account management, password resets, and access permissions.

Conocimientos

Troubleshooting

Windows OS

Microsoft Office

Networking

Server administration

Communication

Teamwork

Educación

Tertiary IT qualification

Herramientas

Remote support tools

Descripción del empleo

Global Vision Recruitment on behalf of Technosoft Australia is seeking an ICT Help Desk Officer in Melbourne. You will provide first-line IT support to clients and internal staff, troubleshoot hardware, software and network issues, and assist with account management and system maintenance.

The role requires at least 1 year of ICT support experience, strong communication skills, and the ability to work in a collaborative team to ensure prompt resolutions and high-quality service.