ICT SUPPORT TECHNICIAN FOR LEICA PRODUCTS - NSW

C R Kennedy & Company; Sydney; On-site; AUD 79,000 - 97,000; Full time

Job summary

CR Kennedy & Company, a leading supplier of precision positioning products, is seeking an ICT Support Technician for Leica products in Sydney. You will report to the NSW Geospatial Manager and handle hardware/software issues, license management, and Leica software needs implementation.

The role requires qualifications in IT/Engineering, at least 2 years in ICT support, and Leica TPS/GPS experience. You will liaise with customers by phone and email, with salary AU$88,000 base plus 12%

Qualifications

• Relevant IT/Engineering qualification or equivalent.
• Minimum 2 years ICT technical support experience.
• Experience with Leica TPS/GPS products and software/hardware.
• Leica TPS/GPS certification preferred.

Responsibilities

• Analyze hardware and software requirements and issues for Leica products.
• Provide technical support and troubleshooting for software issues.
• Conduct software inventory and license management.
• Collaborate with Survey Team for software needs and solutions.
• Prepare equipment including pre-delivery software installation with Service Department.
• Perform troubleshooting evaluation, testing and rectification.
• Support customers with technical inquiries via direct, phone and email.
• Record keeping, quotes and assist with data recording.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Leica TPS/GPS

Education

Information Technology / Engineering qualification

Tools

Leica TPS/GPS

Job description

ICT SUPPORT TECHNICIAN FOR LEICA PRODUCTS - NSW

Established in 1934, we are Australia’s leading supplier of precision positioning products, with over 320 staff and 7 locations Australia wide. Offering a vast array of GPS, Construction, Machine Control and Survey products, no other supplier can match the level of knowledge, experience and support of our company.

Strong growth means that the company is now looking to further strengthen the team by adding another Full Time Support Technician to work with our team in Sydney.

THE ROLE:

As a Support Technician, you will report directly to the NSW Geospatial Manager and be responsible for the following duties:

Analysis of hardware and software requirements and issues in relation of Leica suite of products

Provide Technical support and troubleshooting for software related issues

Conduct software inventory and license management

Collaborate with Survey Team for software needs and implementation solutions

Preparation of equipment including leasing with Service Department for pre delivery check and software installation

Undertaking troubleshooting evaluation, testing and rectification as required

Support customers with technical inquiries

Liaising with clients, direct, phone and email

Record keeping, quotes and assist with data recording

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:

Relevant qualifications in Information Technology / Engineering or the equivalent.

At least 2 years experience as an ICT Technical Support specialist.

Experiences of, and certification with Leica TPS/GPS products.

Experience in working with Leica related software and hardware.

SALARY: Base : $88,000 base + 12% superannuation

Your employment with CRK is subject to the completion and disclosing the results of a National Police Record check.