ICT Support Technician for Leica Products

C.R. Kennedy Pty.; Sydney; On-site; AUD 79,000 - 97,000; Full time

Job summary

C.R. Kennedy Pty. is seeking an ICT Support Technician for Leica products in NSW. The role reports to the NSW Geospatial Manager and focuses on troubleshooting, software licenses, and coordinating with the Survey Team for software needs and implementation solutions.

The successful candidate will have Leica TPS/GPS certification and at least two years of ICT support experience, with base salary around 88,000 AUD plus 12% superannuation, and a police check requirement before employment.

Qualifications

• Relevant qualifications in Information Technology / Engineering or the equivalent.
• At least 2 years experience as an ICT Technical Support specialist.
• Experience and certification with Leica TPS/GPS products.
• Experience in working with Leica related software and hardware.

Responsibilities

• Analyze hardware and software requirements for Leica product suite.
• Provide technical support and troubleshooting for software issues.
• Conduct software inventory and license management.
• Collaborate with Survey Team for software needs and solutions.
• Prepare equipment including leasing with Service Department for pre-delivery checks and installations.
• Undertake troubleshooting, testing and rectification as required.
• Support customers with technical inquiries via direct contact, phone and email.
• Record keeping, quotes and assist with data recording.

Education

IT / Engineering qualification

Tools

Leica TPS/GPS

Job description

NSW - ICT Support Technician for Leica Products

As a Support Technician, you will report directly to the NSW Geospatial Manager and be responsible for the following duties:

Analysis of hardware and software requirements and issues in relation of Leica suite of products

Provide Technical support and troubleshooting for software related issues

Conduct software inventory and license management

Collaborate with Survey Team for software needs and implementation solutions

Preparation of equipment including leasing with Service Department for pre delivery check and software installation

Undertaking troubleshooting evaluation, testing and rectification as required

Support customers with technical inquiries

Liaising with clients, direct, phone and email

Record keeping, quotes and assist with data recording

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:

Relevant qualifications in Information Technology / Engineering or the equivalent.

At least 2 years experience as an ICT Technical Support specialist.

Experiences of, and certification with Leica TPS/GPS products.

Experience in working with Leica related software and hardware.

THE COMPANY:

Established in 1934, we are Australia’s leading supplier of precision positioning products, with over 320 staff and 7 locations Australia wide. Offering a vast array of GPS, Construction, Machine Control and Survey products, no other supplier can match the level of knowledge, experience and support of our company.

Strong growth means that the company is now looking to further strengthen the team by adding another Full Time Support Technician to work with our team in Sydney.

SALARY: Base : $88,000 base + 12% superannuation

Your employment with CRK is subject to the completion and disclosing the results of a National Police Record check.

C.R. Kennedy is your national partner for all positioning needs from surveying to machine control, building construction to reality capture and everything in-between. Wherever you are in Australia, C.R. Kennedy are with you, providing an unparalleled level of service and support from industry experts to get the job done safely and efficiently.