ICT Support Specialist — Fast-Paced DC & Systems

Princess Polly Online Pty Ltd

Gold Coast City

On-site

AUD 65,000 - 75,000

Full time

6 days ago

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Job summary

Princess Polly is seeking an ICT Support Officer to back our Distribution Centre and broader business. You will be the go-to tech expert, providing hands-on support for end users and keeping systems running securely in an agile environment.

You will troubleshoot hardware like scanners and printers, support SaaS apps, manage the network, ensure SOX-compliant access, and collaborate with vendors. The role also involves Polly Portal and Gift Card Management, offering a dynamic fashion-tech

Qualifications

Experience in ICT support in fast-paced environments.
Fluent in Windows and macOS troubleshooting.
Proficient with Microsoft 365 and Google Workspace.
Knowledge of cybersecurity best practices.

Responsibilities

Providing on-the-ground tech support for the DC team and wider business operations.
Troubleshooting IT hardware including scanners, label printers, barcode scanners, and PC stations.
Supporting SaaS applications and liaising with third-party vendors to resolve system issues.
Monitoring cybersecurity risks and taking proactive action to mitigate them.
Managing the network environment – routers, switches, Wi-Fi, and more; supporting Polly Portal and Gift Card Management.
Ensuring SOX-compliant user access provisioning and reporting.
Staying up to date with tech trends and bringing innovative support ideas to the table.