ICT Support Engineer - Path to DevOps in Schools

Employee Matters; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

NetStrategy is seeking an entry‑level ICT Support specialist to join its K–12 education‑focused team in Sydney. Based on-site, you’ll handle day‑to‑day end‑user support, network and server tasks, and begin a path toward DevOps with guidance from senior engineers.

You’ll work in a structured service delivery environment, gaining practical experience across Microsoft 365, Azure, and cloud infrastructure while building solid troubleshooting and documentation habits for long‑term career growth.

Qualifications

• Tertiary IT qualification or equivalent practical experience.
• Foundational knowledge of networking, servers, and end-user computing.
• Strong written and verbal communication.
• Full Australian work rights.

Responsibilities

• Provide day-to-day ICT support for end-user computing and core infrastructure.
• Troubleshoot hardware, software, and network issues; escalate as needed.
• Support server environments and cloud-based infrastructure.
• Contribute to infrastructure projects with senior engineers.
• Maintain clear communication with staff and stakeholders.
• Keep technical documentation up to date.

Skills

Networking fundamentals

Server environments

End-user computing

Clear communication

Problem solving

Australian work rights

Education

Tertiary qualification in CS/IT/SE

Tools

Microsoft 365

Azure

Azure AD/Entra ID

Intune

VMware/Hyper-V

ConnectWise

Job description

NetStrategy is seeking an entry‑level ICT Support specialist to join its K–12 education‑focused team in Sydney. Based on-site, you’ll handle day‑to‑day end‑user support, network and server tasks, and begin a path toward DevOps with guidance from senior engineers.

You’ll work in a structured service delivery environment, gaining practical experience across Microsoft 365, Azure, and cloud infrastructure while building solid troubleshooting and documentation habits for long‑term career growth.