ICT Support - DevOps

Netstrategy Pty Ltd; North Sydney Council; On-site; AUD 70,000 - 100,000; Full time

Job summary

NetStrategy is seeking a talented Associate to deliver ICT support across school clients while developing DevOps capabilities. You will work on end-user computing, connectivity, and core infrastructure with the potential to grow into CI/CD and IaC duties.

The role balances traditional support with automation, enabling hands‑on experience in pipelines, cloud infrastructure, and modern tooling in a structured, client‑facing environment.

Qualifications

• Degree or certification in IT, CS, or software engineering, or equivalent practical experience.
• Foundational knowledge of networking, server environments, and end‑user computing.
• Familiarity with Microsoft 365 and Azure cloud infrastructure.
• Basic scripting exposure (PowerShell, Python, Bash).
• Ability to troubleshoot and resolve technical issues methodically.
• Clear written and verbal communication.
• Full Australian work rights.

Responsibilities

• Provide day-to-day ICT support across end-user computing, connectivity, and core infrastructure for school clients.
• Troubleshoot hardware, software, and network issues; escalate when needed.
• Support server environments, identity management, and cloud infrastructure.
• Contribute to infrastructure projects with senior engineers.
• Develop CI/CD pipelines and Infrastructure as Code practices as growth areas.
• Create clear technical documentation and runbooks for handover and support.

Skills

Networking basics

Server environments

End-user computing

Microsoft 365

Azure

Scripting (PowerShell/Python/Bash)

Troubleshooting

Written & verbal communication

Australian work rights

Education

IT-related degree or equivalent practical experience

Tools

GitHub

CI/CD tooling

VMware

Hyper-V

Azure virtualization

ConnectWise

Zabbix

Job description

Full-time Permanent Associate

Posted 02 Oct 2026

Description

About the role

NetStrategy works exclusively in K–12 education. We have supported over 400 schools across Australia for more than 40 years. ICT is not a sideline for us, it is the business. The people we hire are responsible for the technology that keeps schools running. This role is built for someone who wants more than a standard helpdesk position and is ready to prove it.

Day to day, you will be delivering ICT support across a portfolio of school clients troubleshooting, supporting infrastructure, and working within a structured service delivery team. At the same time, you will be applying and developing real DevOps capability: automation, pipelines, and cloud infrastructure work that sits alongside the support function rather than replacing it.

The balance will shift over time. The role starts support-heavy and grows toward DevOps as your confidence and capability build. What you bring on day one is a solid technical foundation and the curiosity to go further. What you build from there is up to you.

What you'll be doing

The role has two connected parts:

ICT support and infrastructure

• Providing day-to-day ICT support across end-user computing, connectivity, and core infrastructure for school clients
• Troubleshooting hardware, software, and network issues — working through problems methodically and escalating when needed
• Supporting server environments, identity management, and cloud-based infrastructure
• Contributing to infrastructure projects alongside senior engineers
• Maintaining clear, timely communication with clients and internal stakeholders when issues arise
• Keeping technical documentation accurate and up to date

DevOps and automation

The DevOps component of this role is a growth layer, not a day-one expectation. What we are looking for is genuine curiosity, some practical exposure, and the discipline to develop these skills in a structured commercial environment. As you build confidence in the support foundation, you will take on progressively more DevOps work — with direction and support from the team.

Over time that work will include:

• Building and maintaining CI/CD pipelines and contributing to Infrastructure as Code practices
• Writing scripts to automate routine provisioning, system updates, and repetitive operational tasks
• Working with workflow automation tools such as Power Automate, Rewst, and n8n to turn manual processes into automated ones
• Getting hands-on with container technologies such as Docker — building, modifying, and troubleshooting containerised workloads
• Contributing to monitoring, alerting, and observability solutions for client infrastructure
• Applying AI coding tools to build proof‑of‑concepts and prototypes that can be matured into production‑ready tools
• Producing clear technical documentation and runbooks for handover and ongoing support

You do not need to have done all of this commercially. What matters is that you have touched some of it — through study, labs, or personal projects — and you want to develop it further in a real environment.

Who we’re looking for

You are likely finishing or have recently completed a degree or certification in IT, computer science, or software engineering — or you have built equivalent practical experience through hands‑on work and self‑directed learning. You do not need commercial experience in both disciplines on day one. What matters is that you have a genuine technical foundation, an interest in automation and infrastructure, and the discipline to learn in a structured, client‑facing environment.

What we’re looking for:

• You work through problems logically and know when to ask for help
• You communicate clearly with people who are not technical — and you do not make them feel like they should be
• You follow through. If you say you will do something, you do it
• You are curious about automation and infrastructure and take it on yourself to stay current
• You have some exposure to DevOps tooling — whether through coursework, labs, or personal projects — and you want to develop it in a commercial environment
• You take the work seriously but do not need to be chased to do it well

Skills and Experience

• Relevant tertiary qualification in computer science, information technology, or software engineering, or equivalent practical experience
• Foundational knowledge of networking, server environments, and end‑user computing
• Familiarity with Microsoft 365 and cloud‑based infrastructure, particularly Azure
• Basic scripting exposure (eg PowerShell, Python, Bash, or similar)
• Ability to troubleshoot and resolve technical issues methodically
• Clear written and verbal communication
• Full Australian work rights

Advantageous:

• Microsoft Azure Fundamentals (AZ‑900) or equivalent cloud certification
• Exposure to GitHub or similar version control tools
• Exposure to CI/CD tooling or Infrastructure as Code through study, labs, or personal projects
• Experience with VMware, Hyper‑V, or Azure virtualisation environments
• Familiarity with ITSM tools or ticketing systems (ConnectWise is a plus)
• SNMP configuration and network monitoring platforms such as Zabbix
• Working with APIs, and an awareness of emerging tooling such as Model Context Protocol (MCP)
• Experience in a managed services or multi‑client environment (including internships or placements)
• ITIL Foundation — useful context for how technology services are managed and delivered
• Any prior experience in or with a school environment

Why NetStrategy?

We work in one sector. That means the context you build here is deep rather than scattered. You will understand schools — their operations, their rhythms, their risk profile — in a way that generalist IT providers never do.

Across our school client base you will encounter different infrastructure configurations, different support challenges, and different automation problems — the kind of variety that accelerates a technical career faster than a single‑site role ever could.

This role has a clear path forward for the right person. The support foundation builds the practical instincts. The DevOps layer builds the capability that takes you further.

Our Values

• Own It
• Go Further
• Lift Others
• Stay Grounded

Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please.

Company Overview

For over 35 years, NetStrategy has partnered with Australian K–12 schools to deliver technology solutions that enhance learning without adding complexity. As the only wholly education‑focused provider in the Australian market, we combine specialised IT support, consulting, and cybersecurity services with a collaborative approach that strengthens and uplifts in‑house IT teams. Guided by our values—Own It, Stay Grounded, Lift Others, Go Further—we continue to deliver trusted, education‑centric technology outcomes.