Help Desk & It Support - Kogan People Solutions - Recruiters

Kogan People Solutions - Recruiters; Drouin; On-site; AUD 95,000 - 100,000; Full time

Job summary

Kogan People Solutions - Recruiters is seeking an experienced ICT Support Engineer for a multi-campus independent school in Drouin, VIC. The role covers high-level end-user support, network and server administration, and Azure cloud management, reporting to campus management.

The ideal candidate holds a IT-related bachelor’s degree, at least 3 years of senior ICT support experience, and a valid Victorian driver’s license with WWCC. This full-time position offers a competitive salary and security.

Qualifications

• Bachelor’s degree in IT or related field is mandatory.
• Minimum of 3 years of full-time ICT support/engineering experience.
• Hands-on knowledge of Windows OS, AD, Group Policy, and Azure cloud services.

Responsibilities

• Provide high-level end-user computing support for staff and students across Windows, Office, and Apple iOS.
• Act as escalation point for ICT Services, manage tickets within SLAs.
• Support and maintain network infrastructure, AD, printer management, and Azure cloud environments.
• Develop solutions with management, assist with projects and admin databases.
• Create and maintain technical documentation and deliver staff development.

Skills

Windows OS

Microsoft Office

Apple iOS

Active Directory

Group Policy

Intune / Endpoint Manager

Azure Servers

Networking fundamentals

Education

Bachelor’s degree in IT/CS/Networking

Job description

IT Support Engineer

About the Role

A leading multi-campus independent school is seeking an experienced ICT Support Engineer to join their Information Communication Technology team. Based at the Drouin campus, this full-time, ongoing role delivers high-quality, ICT systems and technical support across the school community.

Location: Drouin, VIC

Salary – attractive salary is offered in the range $95k to $100k plus superannuation per annum

Reporting to Campus management, your key responsibilities will include

• Provide high-level end-user computing support and troubleshooting for staff and students across Windows, Microsoft Office Suite, and Apple iOS environments.
• Act as a technical escalation point for the ICT Services Team, logging, prioritizing, and resolving service desk tickets within established service level policies.
• Support, develop, and maintain network infrastructure, Windows Server services (Group Policy, Printer Management, Active Directory), and Azure cloud environments (Azure Active Directory, Endpoint Manager / Intune, Azure Servers).
• Research, develop, and implement new technical solutions, operating environments, and tools in collaboration with management; assist with system projects and administrative database applications.
• Create and maintain accurate technical documentation and assist in delivering ICT professional development and support to school staff.

Essential Requirements

• Qualifications: A bachelor’s degree (or higher) in an IT-based discipline (e.g., Information Technology, Computer Science, Network Engineering) is mandatory.
• Experience: Minimum of 3 years of full-time relevant professional experience in a similar senior or high-level ICT support/engineering role.
• Technical Expertise: Demonstrated, hands-on knowledge in:
  • Windows Operating Systems, Microsoft Office Suite, and Apple iOS
  • Windows Server Services (Active Directory, Group Policy, Printer Management)
  • Azure Cloud Services (Azure AD, Endpoint Manager/Intune, Azure Servers)
  • Network environments, routing, and database application systems
• Excellent communication skills, strong time management, and the ability to interact with staff and students in a supportive, helpful manner.
• A current Victorian driver’s license with access to a vehicle, a valid Working with Children Check (WWCC), and background check clearance.
• A willingness to respect, support, and model values aligned with our religiously inspired educational community and ethos.

You must possess unrestricted full time Australian working rights to be considered

Please note

This organization is committed to child safety, wellbeing, and inclusion. Rigorous background checking, including Working with Children and Police Record checks, will be conducted for the successful applicant.