ICT Support and Test Engineers nec

11 Recruitment; Sydney; On-site; AUD 90,000 - 100,000; Full time

Job summary

Warringah IT in Brookvale, NSW 2100, is seeking a full-time ICT Support and Test Engineer to join a dynamic team. The role involves hands-on technical support, testing, and documentation across IT environments, helping ensure quality and governance.

The position is based in Sydney's Northern Beaches and requires strong stakeholder communication. Responsibilities include incident diagnosis, testing, backups support, and collaboration on continual improvement.

Qualifications

• 3+ years experience as ICT Support and Test Engineer.
• Strong troubleshooting across software, hardware, networks, OS and security tools.
• Strong documentation, ICT governance and process review skills.
• Effective communication and stakeholder engagement; ability to train users.

Responsibilities

• Provide hands-on technical assistance by diagnosing, testing and resolving ICT issues.
• Investigate and troubleshoot faults involving installation, upgrades and configuration.
• Monitor support queues and ensure timely resolution of incidents.
• Maintain inventory of ICT equipment and support lifecycle planning.
• Assist in monitoring backup jobs and data recovery procedures.
• Prepare detailed technical documentation to support ICT governance.
• Review ICT processes for compliance and identify gaps or risks.
• Perform quality inspections across systems and applications.
• Develop improvement plans and support implementation of corrections.
• Collaborate with end users to promote quality procedures and best practices.
• Deliver training and technical guidance to staff on system usage.
• Execute functional and technical testing of applications and systems.
• Participate in system architecture assessments and future technology recommendations.

Skills

Tech troubleshooting

Testing & QA

Documentation

Stakeholder communication

Education

Relevant qualification

Job description

Job Type: Permanent position | Full time position

Job Description

Full-time ICT Support and Test Engineers nec position available with competitive salary. Work in a dynamic team in Brookvale, NSW 2100.

• Full-Time ICT Support and Test Engineers nec
• $90,000 - $100,000 - p.a. plus superannuation
• Work in a professional environment.

Position Overview: Warringah IT - A Brookvale-based IT support and AI solutions provider serving small businesses across Sydney's Northern Beaches. Its services include Microsoft 365, cybersecurity, backup and recovery, helpdesk support, network infrastructure, and practical AI and automation solutions. As an ICT Support and Test Engineers nec at Warringah IT, you will be responsible for providing hands-on technical support, troubleshooting ICT environments, testing systems and applications, maintaining technical documentation, and supporting quality, governance and continuous improvement activities.

This position requires strong technical problem-solving, testing, documentation and stakeholder communication skills. Responsibilities and Tasks:

• Provide hands-on technical assistance by diagnosing, testing and resolving issues related to software, hardware, networks, security tools and other ICT components.
• Investigate and troubleshoot complex technical faults involving installation, upgrades, configuration, maintenance and repair of desktops, operating systems, databases, printers, email systems and security platforms.
• Monitor support queues, prioritise incidents and ensure timely resolution of user-reported issues.
• Maintain inventory of ICT equipment, track lifecycle status and support procurement or replacement planning.
• Assist in monitoring backup jobs, verifying data integrity and supporting recovery procedures when required.
• Prepare and maintain detailed technical documentation, including operational manuals, procedural guides, system specifications, audit reports and configuration records, to support ongoing ICT governance.
• Conduct regular reviews of ICT processes and operational workflows to verify compliance with organisational standards, identifying gaps, risks or deviations that require corrective action.
• Perform structured quality inspections across systems and applications, analysing data, logs and documentation to evaluate performance, reliability and adherence to internal policies.
• Develop recommendations and improvement plans to address non-compliance, inefficiencies or recurring issues, and support management in implementing corrective strategies.
• Collaborate with end users and stakeholders to promote awareness of quality requirements, operational procedures and system best practices, ensuring consistent adoption across teams.
• Deliver training sessions and technical guidance to staff on system usage, application functionality and operational procedures, enhancing user capability and reducing support incidents.
• Execute functional and technical testing of applications and systems, identifying defects or performance issues and ensuring all components meet defined specifications and quality benchmarks.
• Participate in system architecture assessments, reviewing current infrastructure and contributing to recommendations for future technology direction, hardware refresh cycles and software adoption.

Qualifications and Skills:

• Relevant qualification.
• Minimum 3 years experience as an ICT Support and Test Engineer.
• Strong technical troubleshooting skills across software, hardware, networks, operating systems and security platforms.
• Demonstrated capability in functional and technical testing, quality inspections and defect identification.
• Strong documentation, ICT governance and process review skills with attention to accuracy and compliance.
• Effective communication and stakeholder engagement skills, including the ability to provide user training and technical guidance.

Salary: The role offers a remuneration package ranging from $90,000 - $100,000 p.a plus superannuation for a 38-hour work week.