Ict Support And Test Engineers Nec

Mygration Pty Ltd; Kingaroy; On-site; AUD 90,000 - 106,000; Full time

Job summary

Mygration Pty Ltd is seeking an ICT Support and Test Engineer to strengthen ICT systems performance, security and continuous improvement. The role blends hands-on support, systems testing, M365 administration and business process enhancements across multiple service locations.

You will contribute to cloud technologies, Power Platform solutions, and ICT projects while delivering end-user training and ensuring compliance and availability. This is a full-time position in Kingaroy, Australia.

Qualifications

• Bachelor's degree in IT or a related field.
• Experience with Microsoft 365, SharePoint, AD and Azure environments.
• Experience with Power Apps, Power Automate and Power BI.
• Strong ICT support, testing, troubleshooting and resolution skills.
• Knowledge of Windows, iOS and Android operating systems.
• Excellent communication and end-user training abilities.
• Ability to work independently and manage competing priorities.
• Current Australian Driver's Licence and ability to obtain Working with Children and NDIS checks.
• Commitment to diversity and inclusion.

Responsibilities

• Provide advanced ICT support across hardware, software, network, cloud and telecoms.
• Install, configure, maintain and upgrade devices and applications.
• Administer M365, SharePoint and Azure services.
• Maintain ICT infrastructure across sites and train staff.
• Develop and execute testing to validate security, performance and function.
• Review Power Platform apps and workflows; propose improvements.
• Collaborate with stakeholders to gather requirements and deliver solutions.
• Monitor systems, back up data and support disaster recovery.

Skills

ICT support

Systems testing

Troubleshooting

Documentation

End-user training

Windows

iOS

Android

Analytical thinking

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems or a related field

Tools

Microsoft 365

SharePoint

Active Directory

Azure

Power Apps

Power Automate

Power BI

Job description

Location: 6 Cornish Street Kingaroy
Full-Time: Immediate start
Reports To: IT Systems & Fleet Manager
Job Title: ICT Support and Test Engineers Nec
Program: IT - Corporate Services
Salary: $90,000 - $106,000 per year + superannuation
Job Closes Date: 30 Days

About the Role

On behalf of our client, we are seeking an ICT Support and Test Engineer Nec to support the performance, security and continuous improvement of the organisation's ICT systems. This role combines hands-on technical support, systems testing, Microsoft 365 administration and business process improvement, with opportunities to contribute to ICT projects, cloud technologies and Power Platform solutions that support operations across multiple service locations.

Key Responsibilities

ICT Systems Support & Maintenance

• Provide advanced technical support across hardware, software, network, cloud and telecommunications environments.
• Install, configure, maintain and upgrade computers, mobile devices, operating systems, business applications, printers and phone systems.
• Administer Microsoft 365, SharePoint, Active Directory and Azure-based services.
• Maintain network infrastructure and ICT equipment across multiple operational sites.
• Deliver end-user training and technical support to staff.

Systems Testing & Quality Assurance

• Develop and execute testing procedures to validate the functionality, security and performance of ICT systems and applications.
• Test software configurations, system upgrades and integrations prior to deployment.
• Review Power Platform applications and automated workflows, identifying issues and recommending improvements.
• Document testing outcomes, technical findings and corrective actions.

Business Systems & Continuous Improvement

• Analyse business processes and identify opportunities for automation and digital transformation.
• Support the development and maintenance of Power Apps, Power Automate and Power BI solutions.
• Participate in ICT projects, system upgrades and technology improvement initiatives.
• Collaborate with stakeholders to gather requirements and recommend effective technology solutions.

Security, Monitoring & Reporting

• Monitor ICT systems to maintain performance, availability and cybersecurity compliance.
• Support data backup, disaster recovery and restoration activities.
• Maintain user access controls, system documentation and technical records.
• Prepare reports and technical insights to support business decision-making.

Skills & Requirements

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems or a related field.
• Experience supporting Microsoft 365, SharePoint, Active Directory and Azure environments.
• Experience with Power Apps, Power Automate and Power BI.
• Strong experience in ICT support, systems testing, troubleshooting and issue resolution.
• Knowledge of Windows, iOS and Android operating systems.
• Strong analytical, problem-solving and documentation skills.
• Excellent communication skills with the ability to support and train end users.
• Ability to work independently, manage competing priorities and maintain confidentiality.
• Current Australian Driver's Licence.
• Ability to obtain and maintain a Working with Children Check (Blue Card) and NDIS Worker Screening Check.
• Demonstrated commitment to cultural awareness, diversity and inclusion.

Please note: We are acting as recruitment agents on behalf of our client. Employer details will be provided to shortlisted candidates.