ICT Support & Testing Engineer – QA & Troubleshooting

11 Recruitment; Sydney; On-site; AUD 90,000 - 100,000; Full time

Job summary

Warringah IT in Brookvale, NSW 2100, is seeking a full-time ICT Support and Test Engineer to join a dynamic team. The role involves hands-on technical support, testing, and documentation across IT environments, helping ensure quality and governance.

The position is based in Sydney's Northern Beaches and requires strong stakeholder communication. Responsibilities include incident diagnosis, testing, backups support, and collaboration on continual improvement.

Qualifications

• 3+ years experience as ICT Support and Test Engineer.
• Strong troubleshooting across software, hardware, networks, OS and security tools.
• Strong documentation, ICT governance and process review skills.
• Effective communication and stakeholder engagement; ability to train users.

Responsibilities

• Provide hands-on technical assistance by diagnosing, testing and resolving ICT issues.
• Investigate and troubleshoot faults involving installation, upgrades and configuration.
• Monitor support queues and ensure timely resolution of incidents.
• Maintain inventory of ICT equipment and support lifecycle planning.
• Assist in monitoring backup jobs and data recovery procedures.
• Prepare detailed technical documentation to support ICT governance.
• Review ICT processes for compliance and identify gaps or risks.
• Perform quality inspections across systems and applications.
• Develop improvement plans and support implementation of corrections.
• Collaborate with end users to promote quality procedures and best practices.
• Deliver training and technical guidance to staff on system usage.
• Execute functional and technical testing of applications and systems.
• Participate in system architecture assessments and future technology recommendations.

Skills

Tech troubleshooting

Testing & QA

Documentation

Stakeholder communication

Education

Relevant qualification

Job description

Warringah IT in Brookvale, NSW 2100, is seeking a full-time ICT Support and Test Engineer to join a dynamic team. The role involves hands-on technical support, testing, and documentation across IT environments, helping ensure quality and governance.

The position is based in Sydney's Northern Beaches and requires strong stakeholder communication. Responsibilities include incident diagnosis, testing, backups support, and collaboration on continual improvement.