ICT Support and Test Engineer

Helios Talent PTY LTD; Sydney; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

None

Job summary

IMI Solutions seeks an experienced ICT Support and Test Engineer to join our team in Moorebank, Sydney. You will diagnose, test and validate ICT hardware, software and systems, perform deployments, and ensure compliance with technical standards.

The role emphasizes hands-on fault finding, documentation and collaboration with vendors and internal teams in a fast-paced environment. NSW drivers licence and WWCC required.

Qualifications

• At least 2 years’ hands-on ICT support experience.
• Proficient in diagnosing and solving hardware, software and OS issues.
• Experience installing, configuring and testing ICT hardware/software.
• Experience with device builds, imaging and deployment.
• Working knowledge of Windows, Microsoft 365 and AD environments.
• Current NSW driver’s licence and own vehicle; WWCC; Forklift licence (LF) recommended.

Responsibilities

• Diagnose, troubleshoot and resolve ICT hardware, software and system issues.
• Install, configure, test and support desktops, laptops, peripherals and ICT equipment.
• Analyse and diagnose problems related to ICT hardware/software installation and configuration.
• Perform hardware and system testing; conduct quality checks and validations.
• Create and review technical documentation and test records.

Skills

Windows troubleshooting

Active Directory

Device imaging

Deployment

Documentation

Education

IT qualification

Tools

IMX X2 Framework Inventory System

Job description

Salary: $70,000–$85,000 per annum + superannuation

Role: ICT Support and Test Engineer

About the Role

Our client, IMI Solutions is seeking an experienced ICT Support and Test Engineer to join our team based in Moorebank, Sydney. This is a hands-on technical role responsible for supporting, troubleshooting, testing and validating ICT hardware, software and systems. You will diagnose and resolve technical issues, configure and test ICT equipment, support technology deployments and ensure systems and devices meet required technical and quality standards. The position also involves conducting technical and quality checks, reviewing technical documentation and ensuring ICT systems and equipment comply with established technical, operational and quality standards. The position suits someone with strong practical ICT skills who enjoys fault-finding, problem solving, testing and working in a fast-paced technical environment.

Key Responsibilities

• Diagnose, troubleshoot and resolve ICT hardware, software and system issues.
• Install, configure, test and support desktops, laptops, peripherals and other ICT equipment.
• Analyse and diagnose technical problems associated with the installation, maintenance, repair, upgrade and configuration of ICT hardware and software.
• Perform hardware and system testing to identify faults, functionality issues and configuration problems.
• Conduct testing and validation in accordance with established testing protocols, technical guidelines, quality standards and customer requirements.
• Perform device builds, imaging, configuration and deployment activities.
• Test and validate ICT equipment following installation, configuration, repair or upgrade.
• Conduct quality inspections and technical checks of ICT equipment, systems, configurations, data and associated documentation.
• Identify variations, defects, non-conformance and potential risk areas that may affect compliance with established technical standards, procedures and customer specifications.
• Investigate technical faults and determine appropriate corrective actions.
• Where non-conformance is identified, recommend corrective actions and improvements to address the issue and reduce recurrence.
• Troubleshoot Windows operating system, application, connectivity and device-related issues.
• Assist with ICT deployments, upgrades, refreshes and rollout activities.
• Follow technical build instructions, testing procedures and customer specifications.
• Communicate and liaise with users, customers, technical teams, management and vendors regarding technical issues, testing requirements, procedures, standards and quality requirements.
• Provide technical guidance and practical assistance to users and team members in relation to ICT systems, applications, equipment and operational procedures.
• Record and document faults, test results, technical resolutions and completed work.
• Develop and maintain technical support, testing and operational documentation.
• Create and review technical documentation including procedural and operational guides, technical reports, specifications, testing documentation and equipment records.
• Escalate complex technical issues where required and assist with their resolution.
• Work closely with internal technical teams, customers and vendors to resolve ICT issues.
• Identify recurring technical issues and recommend improvements to systems, configurations and support processes.
• Assist in reviewing existing ICT systems and technical environments and provide recommendations regarding hardware, software, configurations and future technical requirements.
• Ensure work is completed in accordance with technical, quality and customer requirements.

Requirements

Must Haves

• A relevant qualification in Information Technology, Computer Science, ICT Engineering or a related discipline.
• A minimum of 2 years' practical experience in ICT support, desktop support, ICT engineering, systems support, testing or a similar technical role.
• Strong hands-on experience supporting and troubleshooting Windows desktops and laptops.
• Demonstrated ability to diagnose and resolve hardware, software, operating system and connectivity issues.
• Practical experience installing, configuring and testing ICT hardware and software.
• Experience with device builds, imaging, configuration and deployment.
• Demonstrated experience performing technical testing, fault identification and validation of ICT equipment or systems.
• Working knowledge of Microsoft Windows, Microsoft 365 and Active Directory environments.
• Knowledge and experience with IMX X2 Framework Inventory System.
• Ability to follow technical specifications, build instructions, test procedures and deployment documentation.
• Strong technical fault-finding and analytical problem-solving skills.
• Ability to accurately document technical issues, test results and resolutions.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a technical team.
• Be available to work from our Moorebank, NSW location when not assigned to customer sites or other work locations.
• Be available to attend and perform work at customer sites as required.
• Be willing and available to undertake regional and interstate travel, including overnight stays away from home when required.
• Hold a current unrestricted NSW driver's licence and have your own vehicle.
• Hold a current LF High Risk Work Licence (forklift) and have practical forklift operating experience.
• Hold a current NSW Working with Children Check (WWCC).
• Have the flexibility to work across different locations and customer environments according to project and operational requirements.

Benefits

• Salary: $70,000–$85,000 per annum + superannuation
• Employment Type: Full-time
• Location: Moorebank, Sydney NSW