ICT Support Engineer for GC

Mygration Pty Ltd; Gold Coast City; On-site; AUD 80,000 - 90,000; Full time

Job summary

Mygration Pty Ltd on the Gold Coast is seeking an experienced ICT Support Engineer to maintain ICT infrastructure, business apps, and security systems across office, manufacturing, and site teams.

You will troubleshoot issues, perform upgrades, and support manufacturing and project delivery while ensuring reliability and security aligned with operations.

Qualifications

• Bachelor’s degree in IT/CS/IS or related field.

Responsibilities

• Provide end-user support across desktops, laptops, mobiles, printers, email, networks and business applications.
• Diagnose, troubleshoot and resolve hardware, software, database, OS, connectivity and cybersecurity issues.
• Install, configure, maintain, repair and upgrade ICT equipment and systems.
• Monitor system performance and identify opportunities to improve availability and efficiency.
• Schedule and conduct regular ICT system audits and review access controls and software usage.
• Analyse data and documentation to identify non-compliance and risk areas.
• Develop improvement strategies to strengthen security, QA, and internal standards.
• Test software functionality, system integrations and upgrades to meet requirements.
• Create and maintain technical documentation, procedures, manuals, and asset registers.
• Deliver technical training and guidance on systems and cybersecurity practices.
• Liaise with managers, users, and vendors to coordinate resolutions and upgrades.

Skills

Troubleshooting

Analytical thinking

Problem solving

Communication

Documentation

Stakeholder management

Networking

Cybersecurity concepts

End-user support

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field

Job description

Location: Helensvale, QLD, 4212
Full-Time: Immediate start
Job Title: ICT Support Engineer
Salary Range: $79,500 - $90,000 | depending on skills level and work experience + superannuation.
Job Closes Date: 30 Days

About the Role

On behalf of our client, we are seeking an experienced ICT Support Engineer to support the technology systems that drive design, manufacturing, project management, and installation operations. This role will ensure ICT infrastructure, business applications, and security systems remain reliable, efficient, and aligned with operational requirements.

Key Responsibilities

ICT Infrastructure & Technical Support

• Provide end-user support across desktops, laptops, mobile devices, printers, email platforms, networks, and business applications used by office, manufacturing, and site-based teams.
• Diagnose, troubleshoot, and resolve hardware, software, database, operating system, internet connectivity, and cybersecurity-related issues.
• Perform installation, configuration, maintenance, repair, and upgrade of ICT equipment and systems to ensure reliable business operations.
• Monitor system performance and proactively identify opportunities to improve system availability and efficiency.

Systems Testing, Auditing & Compliance

• Schedule and conduct regular audits of ICT systems, user access controls, software usage, and operational processes.
• Analyse system data, records, and documentation to identify non-compliance, process gaps, and high-risk areas requiring corrective action.
• Develop and recommend improvement strategies to strengthen security, quality assurance, and adherence to internal standards and procedures.
• Test software functionality, system integrations, and upgrades to ensure solutions perform in accordance with business and operational requirements.

Technology Improvement & Strategic Support

• Review existing ICT architecture and evaluate future hardware, software, network, and cybersecurity requirements.
• Assist in implementing technology initiatives that support manufacturing, project delivery, quality control, and business growth.
• Investigate recurring technical issues and recommend long-term solutions to improve reliability and user experience.

Documentation, Training & Stakeholder Engagement

• Create and maintain technical documentation, operating procedures, user manuals, asset registers, maintenance records, and support guides.
• Deliver technical training and guidance to employees on business systems, software applications, operational procedures, and cybersecurity practices.
• Liaise with managers, users, and external vendors to coordinate issue resolution, technology upgrades, and system improvements.
• Promote awareness of ICT policies, compliance requirements, and quality control procedures across the organisation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 2 years of relevant ICT support or systems administration experience.
• Strong knowledge of hardware, software, networks, databases, operating systems, and cybersecurity principles.
• Proven troubleshooting, analytical, and problem-solving skills.
• Excellent communication, documentation, and stakeholder management abilities.
• Ability to manage multiple priorities within a fast-paced manufacturing and project-driven environment.