ICT Support and Test Engineer

Sociable Tech Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Diverse ICT environment

Collaborative workplace

Job summary

Ransford College is seeking an ICT Support and Test Engineer for a full-time, permanent role based in Melbourne. The position involves ensuring reliable ICT operations, resolving technical incidents, and testing ICT changes prior to deployment.

You will document outcomes, manage assets, and collaborate with vendors to improve security, performance and support processes within the college’s ICT environment.

Qualifications

• Strong knowledge of ICT systems, hardware, operating systems, networks and software applications.
• Advanced troubleshooting and problem-solving skills.
• Ability to diagnose complex faults in systems, networks, hardware and software.
• Knowledge of testing methodologies for systems and applications.
• Ability to prepare and execute test plans and testing procedures.
• Understanding of cloud platforms, cybersecurity and backups.
• Ability to document testing outcomes and system defects clearly.

Responsibilities

• Analyse, diagnose and resolve complex hardware, software, network, system and application issues affecting users and business operations.
• Provide advanced technical support for desktops, laptops, printers, servers, networks and business applications.
• Test new and modified ICT systems before implementation and coordinate corrective actions.
• Maintain system configurations, documentation, asset records and backup procedures.
• Liaise with vendors and external ICT providers to resolve problems.

Skills

ICT systems

Troubleshooting

Network basics

Documentation

Communication

Independent work

Education

Relevant tertiary qualification in IT

Job description

Job Type: Permanent position | Full time position

Job Description

Focus Global Pty Ltd Position Title: ICT Support and Test Engineer Employment Type: Full-Time, Permanent Location: Level 10, 108 Lonsdale Street, Melbourne Vic 3000 Occupation: ICT Support Engineer / ICT Support and Test Engineer Employer: AAAR INSTITUTE OF BUSINESS AND TECHNOLOGY trading asRansford College Pty Ltd. ABN: 86 606 260 404 | ACN: 606 260 404 Key Outcomes of the Position The ICT Support and Test Engineer will be expected to contribute to: Reliable and continuous operation of the College's ICT environment; Timely resolution of technical incidents and system faults; Effective testing and implementation of ICT changes; Improved system performance, security and reliability; Accurate technical documentation and ICT asset management; Reduced disruption to academic and administrative operations; and Continuous improvement of the College's ICT infrastructure and support processes.

Benefits

Full time Permanent opportunity Competitive salary package career growth Diverse ICT enviornment professional development collaborative work place Meaningful responsibility

Task & responsibilities Key Duties and Responsibilities

Analyse, diagnose and resolve complex hardware, software, network, system and application issues affecting users and business operations. Provide advanced technical support and troubleshooting for desktops, laptops, printers, servers, network equipment, operating systems and business applications. Investigate recurring ICT faults and system performance issues, identify root causes and implement appropriate corrective solutions.

Install, configure, maintain and support computer hardware, operating systems, software applications and associated ICT infrastructure. Monitor ICT systems and networks to identify performance, availability, capacity and security issues. Assist with administration and maintenance of servers, networks, user accounts, access permissions, email systems and cloud-based services.

Test new and modified ICT systems, applications, software releases and infrastructure changes before implementation. Develop and execute system and application test plans, test cases and testing procedures to identify errors, defects and performance issues. Document testing outcomes, technical faults and system defects and coordinate corrective action where required.

Verify that repaired, upgraded or newly implemented systems operate correctly and meet operational requirements. Provide technical advice regarding ICT system improvements, upgrades and technology solutions. Assist with the implementation, integration and deployment of new ICT systems and applications.

Maintain appropriate system configurations, technical documentation, asset records, troubleshooting procedures and support records. Apply appropriate backup, recovery, cybersecurity and access-control procedures to protect organisational information and ICT resources. Investigate security-related technical issues and escalating significant incidents where appropriate.

Liaise with software vendors, telecommunications providers and external ICT service providers to resolve technical problems. Provide technical assistance and guidance to College staff regarding the effective use of ICT systems and applications. Prioritise and manage support requests and ensure technical issues are resolved within appropriate service timeframes.

Participate in ICT projects, including system upgrades, infrastructure improvements, migrations and implementation of new technologies. Conduct regular system checks, preventative maintenance and performance reviews to improve ICT reliability. Recommend practical improvements to ICT infrastructure, systems, processes and technical support procedures.

Ensure ICT activities comply with organisational policies, privacy requirements, cybersecurity practices and applicable regulatory requirements.

Qualification & experience Skills and Competencies Required

The successful candidate should demonstrate: Strong knowledge of ICT systems, computer hardware, operating systems, networks and software applications.

Advanced troubleshooting and technical problem-solving skills. Ability to diagnose complex system, network, hardware and software faults. Knowledge of system and application testing methodologies.

Ability to prepare and execute test plans, test cases and technical testing procedures. Understanding of network configuration, connectivity, TCP/IP, DNS, DHCP and related technologies. Experience with user-account administration, permissions and access-control systems.

Understanding of cloud-based platforms and modern ICT environments. Knowledge of cybersecurity principles, system security, backups and disaster-recovery practices. Ability to monitor system performance and identify technical risks and areas for improvement.

Strong technical documentation and reporting skills. Ability to communicate technical information clearly to both technical and non-technical users. Strong organisational and time-management skills, including the ability to prioritise multiple technical issues.

Ability to work independently while collaborating effectively with management, employees, vendors and external ICT providers.

Qualifications and Experience

The preferred candidate should possess a relevant tertiary qualification in Information Technology, Computer Science, Networking, Information Systems, Software Engineering or a closely related ICT discipline , together with relevant professional experience.

About Company

Our client Ransford College is an Australia-based, cutting-edge, accredited vocational education provider with campuses in Sydney, Melbourne and Adelaide. They offer courses in Leadership, Bus...