ICT Support and Test Engineer

Jobomas; Adelaide; On-site; AUD 75,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Career development

Flexible work arrangements

Performance incentives

Varied ICT projects

Job summary

Aspire Technologies is seeking an ICT Support and Test Engineer to join our Adelaide team. You will provide reliable ICT support, troubleshoot issues, assist with system testing, and contribute to the smooth operation and ongoing improvement of our technology systems and services.

The role involves documenting issues and test results, supporting implementation of technical solutions, and collaborating with staff and clients. A Bachelor's degree and relevant ICT experience are required.

Qualifications

• Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, Software Engineering, or a closely related field.
• Minimum one year of relevant experience in ICT support, system testing, or a similar position.
• Experience diagnosing and resolving ICT issues.
• Experience conducting system testing and managing technical incidents and defects.
• Strong technical troubleshooting and problem-solving skills.
• Ability to prepare clear technical documentation and procedures.
• Knowledge of Microsoft 365, Active Directory, Entra ID, Intune, networking, and common IT systems will be highly valuable.

Responsibilities

• Conduct routine ICT system checks, including reviewing IT systems, user access, configurations, records, and operational documentation.
• Identify technical issues, system variations, recurring incidents, and potential IT risks, and elevate matters when required.
• Troubleshoot, diagnose, test, and resolve hardware, software, operating system, email, printer, network, and connectivity issues.
• Install, configure, maintain, and upgrade desktops, laptops, printers, operating systems, applications, and Microsoft 365 services.
• Test system and application functionality following installations, updates, configuration changes, or repairs.
• Verify that systems are operating correctly and identify and document faults.
• Provide technical support and guidance to users and clients.
• Manage user accounts and access permissions across Active Directory, Microsoft 365, Entra ID, and Microsoft Intune.
• Support device deployment, software configuration, password management, and endpoint compliance.
• Monitor and troubleshoot network and infrastructure issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN, firewalls, and server environments.
• Prepare and maintain technical records, incident reports, troubleshooting guides, system information, configuration records, and IT asset documentation.
• Assist senior technical staff with system improvements and the resolution of complex technical issues.
• Provide basic user training on applications, system access, workstation use, and IT procedures.

Skills

Troubleshooting

System testing

Documentation

User support

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft 365

Active Directory

Entra ID

Intune

Job description

ICT Support and Test Engineer

Company: Aspire Technologies

Position: ICT Support and Test Engineer

Employment Type: Full Time

Location: Adelaide, South Australia, 5000

Salary: AUD 75,000 to AUD 82,000 per annum

About the Role

Aspire Technologies is seeking a skilled and motivated ICT Support and Test Engineer to join our professional team.

The successful candidate will provide reliable ICT support, troubleshoot technical issues, assist with system testing, and contribute to the smooth operation and continuous improvement of our technology systems and services. The role involves working closely with staff and clients, documenting technical issues and test results, and supporting the implementation of effective technical solutions.

• Conduct routine quality and system checks, including reviewing IT systems, user access, configurations, records, and operational documentation.
• Identify technical issues, system variations, recurring incidents, and potential IT risks, and elevate matters when required.
• Troubleshoot, diagnose, test, and resolve hardware, software, operating system, email, printer, network, and connectivity issues.
• Install, configure, maintain, and upgrade desktops, laptops, printers, operating systems, applications, and Microsoft 365 services.
• Test system and application functionality following installations, updates, configuration changes, or repairs.
• Verify that systems are operating correctly and identify and document faults.
• Provide technical support and guidance to users and clients.
• Manage user accounts and access permissions across Active Directory, Microsoft 365, Entra ID, and Microsoft Intune.
• Support device deployment, software configuration, password management, and endpoint compliance.
• Monitor and troubleshoot network and infrastructure issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN, firewalls, and server environments.
• Prepare and maintain technical records, incident reports, troubleshooting guides, system information, configuration records, and IT asset documentation.
• Assist senior technical staff with system improvements and the resolution of complex technical issues.
• Provide basic user training on applications, system access, workstation use, and IT procedures.

Qualifications & Experience

• Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, Software Engineering, or a closely related field.
• Minimum one year of relevant experience in ICT support, system testing, or a similar position.
• Experience diagnosing and resolving ICT issues.
• Experience conducting system testing and managing technical incidents and defects.
• Strong technical troubleshooting and problem-solving skills.
• Ability to prepare clear technical documentation and procedures.
• Knowledge of Microsoft 365, Active Directory, Entra ID, Intune, networking, and common IT systems will be highly valuable.

What We Offer

• Competitive salary package
• Career growth and professional development opportunities
• Supportive and collaborative working environment
• Flexible work arrangements
• Performance-based incentives and recognition
• Opportunity to work on a range of ICT support, testing, and technology improvement projects

Why Join Aspire Technologies?

At Aspire Technologies, we are committed to providing reliable technology solutions and creating an environment where talented professionals can develop their technical skills and build a rewarding career.

If you are passionate about ICT support, system testing, troubleshooting, and technology, we would like to hear from you.