Lead ICT Support Technician

Sociable Tech; City of Melbourne; On-site; AUD 75,000 - 85,000; Full time

Job summary

One World IT Rental Oceania Pty Ltd in Melbourne is hiring a Lead ICT Support Technician for a full-time, permanent role. You will support ICT systems, networks and event IT infrastructure across client events.

The successful candidate will have a Bachelor’s degree in ICT and at least 1 year of experience, with strong troubleshooting and networking skills including LAN/WAN, Wi‑Fi, VPN and firewalls. Base salary ranges from A$75,000 to A$85,000 per year plus superannuation.

Qualifications

• Bachelor's degree in ICT or related field.
• At least 1 year of full-time ICT/support experience.
• Strong troubleshooting for ICT hardware, software and networks.
• Solid knowledge of LAN/WAN, Wi‑Fi, VPN and firewalls.

Responsibilities

• Install, configure and maintain ICT hardware, software, networks and systems.
• Diagnose and resolve hardware, software and connectivity issues.
• Deploy and configure POS and event IT infrastructure as needed.
• Provide on-site technical support during live events.
• Document incidents and prepare technical reports; monitor systems.

Skills

ICT support

Networking

Troubleshooting

Customer service

Education

Bachelor's degree in ICT

Tools

LAN/WAN

Wi‑Fi

VPN

Firewalls

AV equipment

Job description

Job Type: Permanent position | Full time position

Job Description

One World Rental Lead ICT Support Technician (Full-time) One World IT Rental Oceania Pty Ltd is a leading provider of IT and technology equipment and services for business and corporate events. Our extensive range of solutions includes computers, tablets, Audio-Visual (AV) equipment, Wi-Fi and technical staffing solutions. With 9 international offices, we are a growing company with strong ambitions, supporting major international organisations and leading brands, including Disney, EY, Tom Ford, BBC, CitiBank and GSK.

We are seeking a full-time Lead ICT Support Technician to join our Melbourne office. The successful candidate will be responsible for supporting the smooth operation, reliability and performance of ICT systems and technology infrastructure within our Melbourne branch and providing technical support for client events. The base salary is $75,000–$85,000 per annum plus superannuation, commensurate with skills and experience.

Key Duties and Responsibilities Install, configure and maintain ICT hardware, software, networks and systems. Diagnose and resolve hardware, software and connectivity issues. Deploy and configure Point of Sale (POS) systems, iPad-based devices and event IT infrastructure.

Configure and modify existing system settings to meet user and client requirements. Install and support networking systems and Audio-Visual equipment. Provide on-site technical support during live business and corporate events.

Coordinate with internal teams and clients to resolve ICT-related issues. Provide technical support and troubleshoot end-user issues. Monitor ICT systems and applications to identify and resolve operational problems.

Document and manage ICT incidents and prepare technical reports. Support LAN/WAN, Wi-Fi, VPN and firewall infrastructure. Support Microsoft 365 and cloud and on-premises systems.

Provide end-user training and technical guidance. Benefits What

We Offer Full-time employment with a growing international technology company. Opportunity to work across a diverse range of IT, networking and event technology environments. Exposure to major corporate and business events and international clients Task & responsibilities Skills and Experience Requirements A Bachelor's degree or higher qualification in ICT or a related discipline.

At least one year of full-time experience in a similar role. Demonstrated experience in troubleshooting and providing technical support for ICT hardware, software and network systems. Knowledge and practical experience with networking technologies, including LAN/WAN, Wi-Fi, VPN and firewalls.

Experience installing and supporting Audio-Visual equipment and event IT infrastructure would be highly regarded. Strong analytical and problem-solving skills. Strong communication and interpersonal skills.

Qualification & experience A Bachelor's degree or higher qualification in ICT or a related discipline. About Company One World IT Rental Oceania Pty Ltd is a leading provider of IT and technology equipment and services for business and corporate events.

Our extensive range of solutions includes computers, tablets, Audio-Visual (AV) equipment, Wi-Fi and technical staffing solutions. With 9 international offices, we are a growing company with strong ambitions, supporting major international organisations and leading brands, including Disney, EY, Tom Ford, BBC, CitiBank and GSK. We are seeking a full-time Lead ICT Support Technician to join our Melbourne office.

The successful candidate will be responsible for supporting the smooth operation, reliability and performance of ICT systems and technology infrastructure within our Melbourne branch and providing technical support for client events. Work Type: Full time Salary: $75000-85000