ICT Operations Lead – Critical Services (12-month)

Centorrino Technologies Pty Ltd.; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking an experienced Operations Team Lead to oversee day-to-day ICT services in a critical environment.

Based in ACT or SA, this 12-month contract role requires coordinating technical teams, monitoring service availability and driving timely resolution of outages and incidents. You will engage with executives and stakeholders, lead operational planning, and promote continuous improvement while ensuring security requirements and documentation are maintained.

Qualifications

• Experience leading ICT operations in large, complex environments.
• Strong leadership and service management experience.
• Excellent communication and stakeholder engagement with executives and technical teams.
• Strong problem-solving and issue-resolution capabilities.
• Experience navigating complex technical environments to maintain effective solutions.
• Knowledge of ICT operations, service availability and incident management.
• Familiarity with Australian Gov information security policies (ISM) and Essential Eight would be valued.

Responsibilities

• Lead day-to-day operational management of critical ICT services and components.
• Monitor service availability and investigate outages, disruptions and breaches of targets.
• Coordinate remedial activities and drive timely issue resolution.
• Provide advice on service availability, planning, improvement and performance.
• Act as central coordinator between technical teams, management and senior leadership.
• Prioritise resources, activities and operational requirements across teams.
• Ensure leadership has information and resources to support ongoing operations and change.
• Lead investigations into operational and security incidents.
• Engage with stakeholders and communicate complex technical matters clearly.
• Develop and present recommendations, gaining stakeholder agreement on outcomes.
• Support maintenance of security requirements, processes and documentation.
• Identify opportunities for continuous improvement across operational services and processes.

Skills

ICT operations

Leadership

Stakeholder engagement

Incident management

Service availability

Problem solving

Executive communication

Change management

Tools

SIEM/SOAR

DLP

CASB

DNS security

Firewalls

Job description

Centorrino Technologies Pty Ltd. is seeking an experienced Operations Team Lead to oversee day-to-day ICT services in a critical environment.

Based in ACT or SA, this 12-month contract role requires coordinating technical teams, monitoring service availability and driving timely resolution of outages and incidents. You will engage with executives and stakeholders, lead operational planning, and promote continuous improvement while ensuring security requirements and documentation are maintained.