Operations Team Lead

Centorrino-Technologies-1; Canberra; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Extensive training and development

Employee discounts

IT equipment on request

Team events

Job summary

Centorrino Technologies (CT) is seeking an experienced Operations Team Lead to oversee day-to-day operations and service availability within a large ICT environment. The role is based in ACT or SA and is offered as a 12-month contract with potential for extension.

You will provide operational leadership, coordinate technical teams and stakeholders, and help ensure services remain secure and available in line with requirements.

Qualifications

• Experience leading ICT operations within large, complex environments.
• Strong operational leadership and service management experience.
• Excellent communication with executives and technical teams.
• Knowledge of ICT operations, service availability and incident management.
• Familiar with security policies and related technologies is a plus.

Responsibilities

• Oversee day-to-day operational management of critical ICT services and components.
• Monitor service availability, investigate outages and breaches of service targets.
• Coordinate remedial activities and drive timely issue resolution.
• Provide advice on service availability, planning and performance improvements.
• Act as central coordinator between technical teams, management and leadership.
• Prioritise resources and operational requirements across teams.
• Ensure leadership has information and resources for ongoing operations and change.
• Lead investigations into operational and security incidents.

Skills

ICT operations

Leadership

Stakeholder engagement

Incident management

Service levels

Continuous improvement

Networking & security

Identity & auth

Security certifications

Job description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

We are looking for an experiencedOperations Team Leadto oversee day-to-day operations and service availability across a critical ICT environment. This role is based inACT or SAand is offered as a12-month contract, with the potential for extension. You’ll provide operational leadership, coordinate technical teams and stakeholders, and help ensure services remain secure, available and aligned with operational requirements.

What You’ll Do

• Lead the day-to-day operational management of critical ICT services and components.
• Monitor service availability and investigate outages, service disruptions and breaches of service targets.
• Coordinate remedial activities and drive timely issue resolution.
• Provide advice on service availability, operational planning, service improvement and performance.
• Act as a central coordination point between technical teams, management and senior leadership.
• Prioritise resources, activities and operational requirements across teams.
• Ensure leadership teams have the information and resources required to support ongoing operations and change.
• Lead and coordinate investigations into operational and security incidents.
• Engage with a broad range of stakeholders and communicate complex technical matters clearly.
• Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
• Support the maintenance of security requirements, operational processes and documentation.
• Identify opportunities for continuous improvement across operational services and processes.

What You’ll Bring

• Demonstrated experience leading or managingICT operations, network, infrastructure or secure service capabilities within a large and complex environment.
• Strong operational leadership and service management experience.
• Excellent communication and stakeholder engagement skills, including experience working withsenior executives and technical teams.
• Strong problem-solving and issue-resolution capabilities.
• Experience navigating complex technical and operational environments to develop and maintain effective solutions.
• Experience managing service levels, operational performance and continuous improvement activities.
• Strong understanding of ICT operations, service availability and incident management.
• Knowledge of Australian Government information security policies, theInformation Security Manual (ISM) andEssential Eight would be highly regarded.
• Familiarity with technologies such asfirewalls, DNS security, CASB, DLP and SIEM/SOAR would be advantageous.
• Understanding of enterprise identity and authentication concepts, includingSAML, LDAP/AD and Kerberos, would be beneficial.
• Relevant industry certifications such asPCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+ would be highly regarded.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.