ICT Business Support Analyst

Exant Advisory; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Extra Christmas/New Year shutdown

Professional development

Employee assistance program

Job summary

Queensland South Native Title Services (QSNTS) is seeking an ICT Business Support Analyst based in Brisbane. This full-time, fixed-term role supports the Information Systems function by keeping ICT systems, hardware and software running securely and efficiently.

You will work with staff, management and external ICT providers to resolve issues, analyze requirements and enhance processes. You will help drive digital transformation, plan technology projects, and deliver workflow automation,

Qualifications

• A qualification in IT/Information Systems or a related field.
• Experience in ICT support, business analysis, troubleshooting and hardware setup.
• Experience with Microsoft platforms and business systems; familiarity with MYOB, iManage and Monday.com.
• Understanding of information security, privacy, ICT risk and business continuity.
• Strong analytical, communication and organisational skills.
• Current Queensland driver’s licence and weekend work availability.

Responsibilities

• Provide day-to-day ICT and systems support, escalating to external providers when needed.
• Set up, deploy and support ICT hardware, and maintain asset records.
• Analyse business processes and recommend system improvements.
• Support integrations, workflow automation, reporting and migrations.
• Support ICT security, risk, data governance and disaster recovery.
• Assist with planning and delivering ICT projects.

Skills

ICT support

Business analysis

Troubleshooting

Hardware setup

Microsoft platforms

Education

IT/IS degree

Tools

MYOB

iManage

Monday.com

Job description

About Queensland South Native Title Services

Queensland South Native Title Services (QSNTS) is a Native Title Service Provider funded by the Australian Government to assist Traditional Owners in pursuing and exercising their native title rights and interests through the provision of statutory services under the Native Title Act 1993 (Cth).

We are passionate about the work we do and the values by which we operate. We are committed to building trusted partnerships and walking alongside Traditional Owners, ensuring they have the information, time and support needed to make strong and informed decisions throughout the native title journey.

Our team of professionals is committed to the QSNTS Way: right people, right country, right path.

About the role

The ICT Business Support Analyst plays a key role in keeping QSNTS systems, technology and equipment running effectively and securely, so our teams can deliver high-quality services to Traditional Owners.

Reporting to the Information Systems Coordinator, you will provide skilled systems, technical and business analysis support across the organisation. You will work with staff, management and external ICT providers to resolve issues, analyse business requirements and improve the way our systems and processes work.

A key focus of the role is supporting business process improvement and digital transformation. You will prepare analysis and recommendations on ICT investments, system enhancements and hardware needs. You will also help plan and deliver technology projects, including workflow automation, reporting solutions and system migrations.

Based in Brisbane, this is a full-time, fixed-term position within the Corporate Division. Weekend work is required, and occasional travel within the Southern and Western Queensland region may be required.

Key responsibilities

Provide day-to-day ICT and systems support, escalating to external providers when needed.

Set up, deploy and support ICT hardware, and maintain asset records.

Analyse business processes and recommend system improvements.

Support integrations, workflow automation, reporting and migrations.

Support ICT security, risk, data governance and disaster recovery.

Assist with planning and delivering ICT projects.

About you

A qualification in IT, Information Systems or a related field, and/or substantial relevant experience.

Experience in ICT support, business analysis, troubleshooting and hardware setup.

Experience with Microsoft platforms and business systems; familiarity with MYOB, iManage and Monday.com.

An understanding of information security, privacy, ICT risk and business continuity.

Strong analytical, communication and organisational skills.

Sound judgement and discretion with confidential information.

A current Queensland driver's licence and availability for weekend work.

What we offer

Competitive salary packages and salary sacrifice

Flexible working arrangements

Generous leave, including an additional 7-day paid Christmas/New Year shutdown

Professional development and cultural awareness training

Employee assistance program and well-being initiatives