IT Support Officer

Community Enterprise Queensland; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

4 weeks annual leave

Leave loading 17.5%

Salary sacrifice up to AUD 15,900 p.a.

Employee assistance program

Wellbeing initiatives

Job summary

Community Enterprise Queensland (CEQ) seeks an IT Support Officer to keep hardware, software and networks operating across remote Torres Strait communities and Cairns. You will troubleshoot, install and maintain IT systems, travelling as needed to support stores and offices.

The role supports a busy Corporate Services team, with emphasis on safety, cross-cultural collaboration, and delivering reliable IT services in regional areas.

Qualifications

• 3+ years as IT Support Officer required.
• Current Queensland driver’s license.
• Tertiary IT qualification desirable.
• ITIL/MS certifications desirable.
• Experience supporting desktops, servers, laptops and VOIP.
• Willingness to travel to Torres Strait and other outlets.
• Comfort working in cross-cultural environments.

Responsibilities

• Respond to Level 1 IT requests via phone, email, and ticket system.
• Log incidents and service requests accurately.
• Install, configure and troubleshoot desktops, laptops, printers.
• Assist with software install and updates.
• Troubleshoot connectivity: Wi‑Fi, LAN, VPN.
• Provide user guidance and training on IT issues.
• Escalate complex problems to Level 2/3 or vendors.
• Maintain IT asset records and licenses.
• Update knowledge base and user guides.
• Monitor WHS compliance and safe workplace practices.
• Perform other duties as required by Senior Leadership.

Skills

IT Support

Desktop support

Networking basics

Customer service

Education

Tertiary IT qualification

MS/ITIL certifications

Tools

Microsoft Office

Windows desktop/server

VOIP phones

Job description

Community Enterprise Queensland – Cairns QLD

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks opportunityfor dedicated individualto fill the pivotalrole of IT Support Officer.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with regular travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying,

About the role

CEQ is seeking an experienced IT Support Officer to join our Corporate Services team.As the IT Support Officer, you'll be the go to problem solver ensuring smooth technology operations for team members and communities. From troubleshooting hardware and software to maintaining networks and systems, your work will directly support the delivery of vital services in remote and regional areas.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, this position will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Key Duties and responsibilities include but are not limited to

• Respond to and resolve Level 1 support requests via phone, email, and ticketing system.
• Log all incidents and service requests accurately.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Assist with basic software installation and updates
• Troubleshoot basic connectivity issues (Wi-Fi, LAN, VPN).
• Provide guidance and training to users on common IT issues.
• Escalate complex problems to Level 2/3 support or vendors.
• Maintain accurate records of IT equipment and software licenses.
• Update knowledge base articles and user guides.
• Monitor WH&S to ensure employee safety and a safe workplace.
• Other reasonable duties as requested by Senior Leadership in Corporate Services or the CEO.

Qualifications & Experience

• 3+ years' experience as an IT Support Officer.
• Current Queensland driver's license.
• Tertiary qualifications in IT (highly desirable).
• Relevant industry certifications; MS, ITIL (highly desirable).
• Experience in supporting servers, desktops, laptops, tablets, mobile phones, VOiP phones, printers, and other IT hardware.
• Previous experience working in a large and complex business desirable, but not essential.
• Travel when needed to the Torres Straits, Northern Peninsula Area, and other outlets to maintain CEQ's IT systems.
• A willingness to work in a cross-cultural environment.
• Experience in supporting Microsoft desktop and server operating environments and other corporate business applications.
• Excellent verbal and written communication skills providing a strong focus on customer service.
• Ability to work with minimum supervision, exercise efficient time management and demonstrated ability in utilising initiative and problem solving.
• Must be able to work well in a team environment.
• Be willing to work flexible work hours, including afterhours project work.
• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Workplace health and wellbeing initiatives.

Applications

Applications close 22 November 2026.