Hybrid Workers' Compensation Case Manager — 35h Week

Guild Group; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid flexibility

35-hour workweek

Collaborative team culture

Award-winning workplace

Job summary

Guild Group in NSW is hiring a Workers Compensation Case Manager for a full-time 35-hour hybrid role. You will manage complex claims end-to-end, ensure NSW compliance, and liaise with employers, injured workers and treating practitioners to deliver timely, durable return-to-work outcomes.

Reporting to the NSW Workers Compensation Team Leader, you’ll contribute to service improvements, attend case conferences, and collaborate with cross-functional teams to strengthen client relationships in a

Qualifications

• Solid experience in workers compensation case management.
• Strong communication and problem-solving skills.
• Team player who thrives in a collaborative environment.

Responsibilities

• Manage complex Workers Compensation claims end-to-end with NSW compliance.
• Determine liability, issue notices, coordinate medical assessments and rehab services.
• Liaise with employers, injured workers, practitioners and stakeholders to enable safe return-to-work outcomes.
• Support NSW Regional Office and National Claims Manager to strengthen client relationships.
• Attend case conferences and meetings with professionalism and insight.
• Identify trends and collaborate with internal teams for risk management initiatives.
• Contribute to continuous improvement and regulatory compliance.

Skills

Workers' comp case management

Communication skills

Collaborative mindset

Job description

Guild Group in NSW is hiring a Workers Compensation Case Manager for a full-time 35-hour hybrid role. You will manage complex claims end-to-end, ensure NSW compliance, and liaise with employers, injured workers and treating practitioners to deliver timely, durable return-to-work outcomes.

Reporting to the NSW Workers Compensation Team Leader, you’ll contribute to service improvements, attend case conferences, and collaborate with cross-functional teams to strengthen client relationships in a