Case Manager - Workers Compensation (Nsw)

Guild Group; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid flexibility

35-hour workweek

Collaborative team culture

Award-winning workplace

Job summary

Guild Group in NSW is hiring a Workers Compensation Case Manager for a full-time 35-hour hybrid role. You will manage complex claims end-to-end, ensure NSW compliance, and liaise with employers, injured workers and treating practitioners to deliver timely, durable return-to-work outcomes.

Reporting to the NSW Workers Compensation Team Leader, you’ll contribute to service improvements, attend case conferences, and collaborate with cross-functional teams to strengthen client relationships in a

Qualifications

• Solid experience in workers compensation case management.
• Strong communication and problem-solving skills.
• Team player who thrives in a collaborative environment.

Responsibilities

• Manage complex Workers Compensation claims end-to-end with NSW compliance.
• Determine liability, issue notices, coordinate medical assessments and rehab services.
• Liaise with employers, injured workers, practitioners and stakeholders to enable safe return-to-work outcomes.
• Support NSW Regional Office and National Claims Manager to strengthen client relationships.
• Attend case conferences and meetings with professionalism and insight.
• Identify trends and collaborate with internal teams for risk management initiatives.
• Contribute to continuous improvement and regulatory compliance.

Skills

Workers' comp case management

Communication skills

Collaborative mindset

Job description

Job Description

• Role Type: Full-time permanent opportunity - 35 hours per week
• Ways of Working: Hybrid role - 2 days in office and 3 days from home

Reporting to the NSW Workers Compensation Team Leader, you'll provide strategic advice and help shape the way we support our clients and each other. Currently our team manage up to 60 claims per portfolio but we're working hard to bring this down to 35-40 claims per portfolio. If you're someone who thrives in a collaborative, people-first environment, we'd love to hear from you.

Why Guild?

• A shorter working week of 35 hours with a full-time salary (that's almost 4 extra weeks off across the year compared to a standard 38-hour week)
• Hybrid flexibility: 2 days in our central Sydney CBD office and the rest from home
• A collaborative close-knit team where your voice matters
• Exposure to other teams like Account Managers with no silos
• Recognition culture: Our Workers Compensation Remediation Team recently won Guild's CEO Award for driving impactful change

What you'll be doing:

• Managing complex Workers Compensation claims end-to-end, ensuring compliance with NSW legislation and delivering timely, accurate outcomes
• Determining liability, issuing appropriate notices, and coordinating medical assessments and rehabilitation services
• Liaising with employers, injured workers, treating practitioners, and other stakeholders to facilitate safe and durable return-to-work outcomes
• Supporting the NSW Regional Office and National Workers Compensation Claims Manager to strengthen client relationships and enhance service delivery
• Attending case conferences, forums, and meetings with professionalism and insight
• Identifying trends and collaborating with internal teams to support early risk management interventions
• Ensuring regulatory compliance and contributing to continuous improvement initiatives

What we're looking for:

• Solid experience in workers compensation case management
• Strong communication and problem-solving skills
• A team player who thrives in a collaborative environment

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.