Hybrid Technical Service Coordinator & Workshop Technician

Device Technologies; Nelson; Hybrid; AUD 69,000 - 84,000; Full time

Job summary

Device Technologies is seeking a Technical Service Coordinator & Workshop Service Technician for a hybrid role based at head office and NSW workshop. You will coordinate technical service activities, support customers, and assist with workshop repairs and administrative tasks.

Ideal candidates have strong SAP/ERP/S4 experience, familiarity with S4HANA, and a biomedical engineering background. You will work autonomously and as part of a team to ensure timely, compliant service delivery.

Qualifications

• Previous experience in technical service coordination, workshop service, customer service or related technical support environments.
• Strong SAP, ERP and S4 system experience.
• Experience with S4 Service application within S4HANA.
• Experience with regression testing within S4HANA.
• Biomedical Engineering degree as a minimum; Master’s degree preferred.
• Experience repairing ventilators, defibrillators and other hospital-based biomedical equipment.
• Experience with Salesforce.
• Technical aptitude with strong diagnostic and troubleshooting skills.
• Ability to work autonomously and as part of a team.
• Strong written and verbal communication skills.
• Excellent time management and organisational skills.
• Process-oriented mindset with ability to follow and improve documented procedures.
• Understanding of WH&S principles and risk assessment practices.
• Ability to manage multiple priorities while maintaining high levels of customer service.

Responsibilities

• Coordinate technical service activities and provide customer support.
• Collaborate with technicians, supervisors and sales to deliver services and repairs.
• Support the end-to-end service process including job creation, scheduling, repairs, parts, loan equipment and communications.

Skills

Technical service coordination

Autonomy

Team collaboration

Diagnostics & troubleshooting

Education

Biomedical Engineering degree

Master's degree preferred

Tools

SAP

S4HANA

Salesforce

Job description

Device Technologies is seeking a Technical Service Coordinator & Workshop Service Technician for a hybrid role based at head office and NSW workshop. You will coordinate technical service activities, support customers, and assist with workshop repairs and administrative tasks.

Ideal candidates have strong SAP/ERP/S4 experience, familiarity with S4HANA, and a biomedical engineering background. You will work autonomously and as part of a team to ensure timely, compliant service delivery.