Technical Service Coordinator & Workshop Service Technician

Device Technologies; Nelson; Hybrid; AUD 69,000 - 84,000; Full time

Job summary

Device Technologies is seeking a Technical Service Coordinator & Workshop Service Technician for a hybrid role based at head office and NSW workshop. You will coordinate technical service activities, support customers, and assist with workshop repairs and administrative tasks.

Ideal candidates have strong SAP/ERP/S4 experience, familiarity with S4HANA, and a biomedical engineering background. You will work autonomously and as part of a team to ensure timely, compliant service delivery.

Qualifications

• Previous experience in technical service coordination, workshop service, customer service or related technical support environments.
• Strong SAP, ERP and S4 system experience.
• Experience with S4 Service application within S4HANA.
• Experience with regression testing within S4HANA.
• Biomedical Engineering degree as a minimum; Master’s degree preferred.
• Experience repairing ventilators, defibrillators and other hospital-based biomedical equipment.
• Experience with Salesforce.
• Technical aptitude with strong diagnostic and troubleshooting skills.
• Ability to work autonomously and as part of a team.
• Strong written and verbal communication skills.
• Excellent time management and organisational skills.
• Process-oriented mindset with ability to follow and improve documented procedures.
• Understanding of WH&S principles and risk assessment practices.
• Ability to manage multiple priorities while maintaining high levels of customer service.

Responsibilities

• Coordinate technical service activities and provide customer support.
• Collaborate with technicians, supervisors and sales to deliver services and repairs.
• Support the end-to-end service process including job creation, scheduling, repairs, parts, loan equipment and communications.

Skills

Technical service coordination

Autonomy

Team collaboration

Diagnostics & troubleshooting

Education

Biomedical Engineering degree

Master's degree preferred

Tools

SAP

S4HANA

Salesforce

Job description

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity…

Technical Service Coordinator & Workshop Service Technician, a hybrid role working within the Technical Service department conducting administration duties at head office, as well as at our NSW workshop as a Workshop Service Technician.

Key Responsibilities:

• Provide technical service coordination, customer support, and workshop service activities to a high standard in a timely and professional manner.
• Work closely with technicians, service supervisors, management, customers, and sales teams to ensure the effective delivery of technical service, workshop repairs, preventative maintenance, and administrative support functions.
• Support the end-to-end service process including job creation, scheduling, workshop repairs, spare parts management, loan equipment coordination, and customer communications.

Annual Salary: AUD 76,600 + Super.

About you...

At Device Technologies, we succeed through our commitment to five key values:

Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

Our ideal candidate for this role aligns with these values.

Experience required:

• Previous experience in technical service coordination, workshop service, customer service or related technical support environments.
• Strong SAP, ERP and S4 system experience.
• Experience with S4 Service application within S4HANA.
• Experience with regression testing within S4HANA.
• Biomedical Engineering degree as a minimum; Master's degree preferred.
• Experience repairing ventilators, defibrillators and other hospital-based biomedical equipment.
• Experience with Salesforce.
• Technical aptitude with strong diagnostic and troubleshooting skills.
• Ability to work autonomously and as part of a team.
• Strong written and verbal communication skills.
• Excellent time management and organisational skills.
• Process-oriented mindset with ability to follow and improve documented procedures.
• Understanding of WH&S principles and risk assessment practices.
• Ability to manage multiple priorities while maintaining high levels of customer service.

Interested?

At Device Technologies, we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.