Hybrid Team Leader – Claims & Administration

Marsh Pty Ltd; Adelaide; Hybrid; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Marsh in Adelaide is seeking a Team Leader to join our Claims and Administration Operations team on a 12-month contract. The role is hybrid, with at least three days in the office weekly, and will lead a team of up to 15 people to ensure accurate, timely and high-quality service for members and clients.

You will coach and develop direct reports, participate in recruitment and onboarding, monitor service standards, manage escalations, and drive process improvements while keeping risk in check.

Qualifikationen

• Demonstrated experience in people leadership, supervision or team management
• Experience in operations, customer service or administration within a service-led environment
• Sound communication, facilitation and stakeholder management skills
• A bachelor’s degree in business, a technical discipline or equivalent experience

Aufgaben

• Lead the day-to-day running of your team, including workflow planning, capacity management and support for service delivery
• Coach, develop and support direct reports through regular check-ins, performance conversations, feedback and development planning
• Contribute to recruitment, onboarding and probation support to help new team members settle in and meet expectations
• Monitor client service standards, manage escalations and complaints, and keep stakeholders informed on operational matters
• Support process improvement, team engagement and business priorities to strengthen member and claimant experience
• Identify, manage and escape operational risks, while helping maintain compliance with legal, regulatory and policy requirements

Kenntnisse

People leadership

Operations experience

Customer service

Communication

Ausbildung

Bachelor’s degree in business or related field

Jobbeschreibung

Marsh in Adelaide is seeking a Team Leader to join our Claims and Administration Operations team on a 12-month contract. The role is hybrid, with at least three days in the office weekly, and will lead a team of up to 15 people to ensure accurate, timely and high-quality service for members and clients.

You will coach and develop direct reports, participate in recruitment and onboarding, monitor service standards, manage escalations, and drive process improvements while keeping risk in check.