Claims & Admin Ops Team Lead (Hybrid)

Marsh; Adelaide; Ibrido; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Marsh in Adelaide is seeking talented leaders to join our Claims and Administration Operations teams on hybrid roles requiring three in-office days per week. You will oversee day-to-day workflow, coach up to 15 team members and ensure accurate, timely, high-quality service to members and clients.

Responsibilities include workflow planning, capacity management, staff development, recruitment support, monitoring service standards, handling escalations, and driving risk-aware process improvements

Competenze

• Demonstrated experience in people leadership, supervision or team management
• Experience in operations, customer service or administration within a service-led environment
• Sound communication, facilitation and stakeholder management skills
• A bachelor's degree in business, a technical discipline or equivalent experience

Mansioni

• Lead the day-to-day running of your team, including workflow planning, capacity management and support for service delivery
• Coach, develop and support direct reports through regular check-ins, performance conversations, feedback and development planning
• Contribute to recruitment, onboarding and probation support to help new team members settle in and meet expectations
• Monitor client service standards, manage escalations and complaints, and keep stakeholders informed on operational matters
• Support process improvement, team engagement and business priorities to strengthen member and claimant experience
• Identify, manage and elevate operational risks, while helping maintain compliance with legal, regulatory and policy requirements

Conoscenze

People leadership

Operations management

Communication

Formazione

Bachelor's degree in business or related field

Descrizione del lavoro

Marsh in Adelaide is seeking talented leaders to join our Claims and Administration Operations teams on hybrid roles requiring three in-office days per week. You will oversee day-to-day workflow, coach up to 15 team members and ensure accurate, timely, high-quality service to members and clients.

Responsibilities include workflow planning, capacity management, staff development, recruitment support, monitoring service standards, handling escalations, and driving risk-aware process improvements