Claims Consultant

Marsh; South Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive work culture

Career benefits and rewards

Job summary

A leading insurance broker is seeking a Claims Consultant for its Adelaide office. This hybrid role requires providing superior claims service and managing new claims while working collaboratively with various stakeholders. Ideal candidates possess excellent communication and customer service skills. The role emphasizes decision-making and the ability to analyze trends in claims data. A supportive environment fosters professional development and teamwork.

Qualifications

• Good customer service skills.
• Excellent communication and interpersonal skills.
• Strong decision-making abilities.
• Ability to work well within a team and unsupervised.
• Capacity to recognise trends and anomalies in claims data.

Responsibilities

• Manage and administer new claims, liaising with Customers, Repairers/Suppliers, and other parties.
• Undertake technical claims administration, including gathering information and determining claims.
• Assist the Divisional Manager with the preparation and analysis of claims data as needed.
• Identify and pursue recovery opportunities.
• Monitor outstanding claims to ensure prompt settlement in line with procedures.

Skills

Customer service skills

Communication skills

Interpersonal skills

Decision-making abilities

Teamwork

Job description

Overview

Join the Marsh Claims team in Adelaide, South Australia. This is a hybrid role based in the Adelaide office requiring at least three days per week in the office. The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, while utilising external providers to service general claims for motor, property, and more.

Responsibilities

• Manage and administer new claims, including liaising with Customers, Repairers/Suppliers, and other parties.
• Undertake technical claims administration, including gathering information, claims determination, preparing correspondence, calculating settlements, and processing payments.
• Assist the Divisional Manager with the preparation, monitoring, and analysis of claims data as required.
• Identify and pursue all opportunities for recovery.
• Monitor outstanding claims via a diary system to ensure prompt settlement in line with internal procedures and policies, meeting Quality Assurance and service standards.
• Build and maintain good rapport with internal and external customers and stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers, and Assessors.

Requirements

• Good customer service skills.
• Excellent communication and interpersonal skills.
• Strong decision-making abilities.
• Ability to work well within a team and unsupervised.
• Capacity to recognise trends and anomalies in claims data.

Preferred qualifications

• Experience in end-to-end Motor and/or Property claims.
• Knowledge of the recoveries process.
• An understanding of covers and policy wordings.

Why join our team

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Legal and workplace notices

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

About Marsh: Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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