Senior Claims Advocate for Complex Cases (Adelaide, Hybrid)

Marsh Pty Ltd; Adelaide; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Marsh Pty Ltd in Adelaide is seeking a Senior Claims Case Manager to join our Insurance Operations team. This hybrid role requires working at least three days per week in the office, with the remaining days for remote work as agreed.

You will handle complex, high‑risk, and escalated insurance claims, provide coaching and support to colleagues, and contribute to improving claims processes while delivering a high‑quality experience for claimants and members.

Qualifications

• VCE/HSC or equivalent required.
• PS 146 compliant mandatory.
• Experience in insurance, ideally within group life or superannuation.
• Excellent written and verbal communication with strong organisation and time management.

Responsibilities

• Manage and resolve complex, high-risk, sensitive and escalated claims in a timely manner.
• Build and maintain relationships with claimants, members, representatives, insurers and trustees.
• Provide personalised case management and advocacy to support a positive client experience.
• Process and peer review high-risk claims work to support quality and consistency.
• Coach and train colleagues on claims processes and product knowledge.
• Contribute to process improvements and knowledge sharing across the team.

Skills

Claims management

Client communication

Coaching

Process improvement

Education

VCE/HSC or equivalent

PS 146 compliant

Job description

Marsh Pty Ltd in Adelaide is seeking a Senior Claims Case Manager to join our Insurance Operations team. This hybrid role requires working at least three days per week in the office, with the remaining days for remote work as agreed.

You will handle complex, high‑risk, and escalated insurance claims, provide coaching and support to colleagues, and contribute to improving claims processes while delivering a high‑quality experience for claimants and members.