Hybrid Customer Service & Admin Specialist

Marsh; Adelaide; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Marsh in Adelaide invites applications for a hybrid role within our JLT Risk Solutions finance and operations team. The successful candidate will provide administrative support to all Public Sector divisions in South Australia, coordinating tasks to meet deadlines and maintain smooth operations.

You will manage mailboxes, process accounts, log incidents, prepare reports, and assist with renewals and documentation. Strong Microsoft Office skills and excellent communication are essential.

Qualifications

• Proficient in Microsoft Office suite.
• Excellent customer service and communication skills.
• Self-starter who works independently within a team environment.
• Professional demeanour

Responsibilities

• Manage all mail boxes assigned to the operations team.
• Processing of accounts for all SA Schemes.
• Logging of Workers Comp incidents.
• Indexing of medical reports.
• Processing workers comp new incident reports.
• Download medical certificates from RTWSA.
• Send monthly reports to RTWSA.
• During the renewal process - assistance with review of documentation & update of information when required.
• Answer telephones - the team manage the overflow calls for all SA divisions. Required to manage call when required.
• Attend meeting and take meeting minutes.
• Liaises with internal divisions when required to complete job tasks.
• Assisting the team to complete task as and when required.

Skills

Customer service

Communication

Self-starter

Teamwork

Tools

Microsoft Office

Job description

Marsh in Adelaide invites applications for a hybrid role within our JLT Risk Solutions finance and operations team. The successful candidate will provide administrative support to all Public Sector divisions in South Australia, coordinating tasks to meet deadlines and maintain smooth operations.

You will manage mailboxes, process accounts, log incidents, prepare reports, and assist with renewals and documentation. Strong Microsoft Office skills and excellent communication are essential.