Senior Claims Consultant

Marsh Pty Ltd; Adelaide; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Marsh in Adelaide is seeking a talented claims professional to join our Workers Compensation self-insurance team. Based in Adelaide with a hybrid arrangement, you will guide claims end-to-end, supporting return-to-work outcomes and minimizing lost time.

You will collaborate with team leaders, RTW consultants and risk advisers, participate in tribunals, and contribute to innovative projects while complying with the Return-to-Work Act.

Qualifications

• Experience delivering claims services with a strong RTW focus.
• Excellent relationship-building and negotiation skills.
• Ability to work autonomously and as part of a team.
• Willingness to travel to regional locations.
• Understanding of self-insurance preferred.

Responsibilities

• Deliver proactive claims liability review and advisory services.
• Engage early RTW services and interventions.
• Attend SA Employment Tribunal matters.
• Collaborate with RTW Consultants and risk advisers.
• Contribute to projects supporting claims and RTW.
• Comply with Return-to-Work Act and Injury Management Standards.

Skills

Claims management

Return-to-work

Relationship building

Negotiation

Communication

Autonomy

Teamwork

Self-insurance knowledge

Travel flexibility

Multi-site experience

Job description

We are seeking a talented individual to join our leading Workers Compensation self-insurance team, part of our risk business at Marsh. This role will be based in Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be the trusted resource that our Members will refer to in guiding them through claims from end to end. If you are keen to take the next step in your career and learn comprehensive case management skills in a supportive environment, we want to hear from you!

We will count on you to:

• Delivery proactive claims liability review, determination and advisory services that enables the early return to work and mitigation of lost time injuries from start to end of claim.
• Implement early intervention and engagement with RTW services.
• Attend and contribute to SA Employment Tribunal matters.
• Participate in medical case conferences with GP's and specialists, as required.
• Work closely with the Team Leader, Claims Consultants, RTW Consultants and Risk & Safety Advisers.
• Complete various innovative projects to support the Claims and RTW function, as required.
• Undertake all duties in line with the Return-to-Work Act 2014, Regulations and the Injury Management Standards for Self- Insurers.

What you need to have:

• Experience in delivering claims services with a strong return to work and customer focus.
• Exceptional relationship building skills.
• Exceptional communication and negotiation skills.
• Ability to work autonomously as well as a part of a team.
• Ability to travel to regional locations as required.
• Understanding or prior experience of self-insurance.
• Experience managing multi-site locations desirable.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Company:

Marsh

About Marsh:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.