Hybrid Service Transformation Specialist

QUT (Queensland University of Technology); Brisbane; Hybrid; AUD 111,000 - 121,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Parental leave

Fitness Passport

Job summary

Queensland University of Technology (QUT) invites applications for a Service Transformation Officer in Student Administration, People Services, Administrative Division. The role supports service transformation and continuous improvement across student services with expertise in information management, digital tools, reporting and automation.

The position offers a hybrid work arrangement, contributing to improved ways of working, stakeholder engagement and practical solutions that enhance service

Qualifications

• Experience administering information repositories and applying information governance.
• Ability to develop user-focused communications and resources for stakeholders.
• Experience supporting service improvement and business change initiatives.
• Analytical skills to extract, validate and interpret data for dashboards.

Responsibilities

• Support service transformation and continuous improvement across Student Administration.
• Collaborate with stakeholders to improve ways of working and develop resources.
• Deliver practical solutions that enhance service quality and efficiency.
• Create reports, dashboards and automation to support decision-making.
• Apply governance and content quality standards to digital content.

Skills

Written & verbal communication

Analytical thinking

Stakeholder engagement

Service improvement

Data interpretation

Equity & Indigenous engagement

Education

Degree in business, communications, information management or related

Tools

SharePoint

Confluence

Intranet/Web platforms

Power BI

Power Automate

Microsoft Copilot

Teams

Job description

Queensland University of Technology (QUT) invites applications for a Service Transformation Officer in Student Administration, People Services, Administrative Division. The role supports service transformation and continuous improvement across student services with expertise in information management, digital tools, reporting and automation.

The position offers a hybrid work arrangement, contributing to improved ways of working, stakeholder engagement and practical solutions that enhance service