Service Transformation & Automation Officer

Queensland University of Technology; Brisbane; Hybrid; AUD 111,000 - 121,000; Full time

Job summary

Queensland University of Technology – Kelvin Grove QLD is seeking a Service Transformation Officer to join Student Administration, People Services, Administrative Division. The role supports service transformation and continuous improvement across Student Administration by providing specialist support in information management, digital tools, reporting and automation.

The role works closely with stakeholders to improve ways of working, develop communication and capability resources, and deliver

Qualifications

• Degree in business, communications, information management or related discipline with relevant professional experience.
• Experience administering and maintaining information/repositories (SharePoint, Confluence, intranet or web platforms).
• Strong written and verbal communication for creating user-friendly resources and engaging stakeholders.
• Experience supporting service improvement or business change initiatives including requirements gathering and process analysis.
• Analytical and problem-solving skills with data extraction, validation and dashboard development.

Responsibilities

• Provide specialist support in information management, digital tools, reporting and automation.
• Collaborate with stakeholders to improve ways of working and develop capability resources.
• Deliver practical solutions that enhance service quality, operational efficiency and user experience.

Skills

SharePoint

Confluence

Intranet

Communications

Stakeholder engagement

Data analysis

Dashboards

Power BI

Power Automate

Copilot

Education

Degree in business/communications/information management

Tools

SharePoint

Teams

Power BI

Power Automate

Microsoft Copilot

Job description

Queensland University of Technology – Kelvin Grove QLD is seeking a Service Transformation Officer to join Student Administration, People Services, Administrative Division. The role supports service transformation and continuous improvement across Student Administration by providing specialist support in information management, digital tools, reporting and automation.

The role works closely with stakeholders to improve ways of working, develop communication and capability resources, and deliver