Service Transformation Officer

Queensland University of Technology; Brisbane; Hybrid; AUD 111,000 - 121,000; Full time

Job summary

Queensland University of Technology – Kelvin Grove QLD is seeking a Service Transformation Officer to join Student Administration, People Services, Administrative Division. The role supports service transformation and continuous improvement across Student Administration by providing specialist support in information management, digital tools, reporting and automation.

The role works closely with stakeholders to improve ways of working, develop communication and capability resources, and deliver

Qualifications

• Degree in business, communications, information management or related discipline with relevant professional experience.
• Experience administering and maintaining information/repositories (SharePoint, Confluence, intranet or web platforms).
• Strong written and verbal communication for creating user-friendly resources and engaging stakeholders.
• Experience supporting service improvement or business change initiatives including requirements gathering and process analysis.
• Analytical and problem-solving skills with data extraction, validation and dashboard development.

Responsibilities

• Provide specialist support in information management, digital tools, reporting and automation.
• Collaborate with stakeholders to improve ways of working and develop capability resources.
• Deliver practical solutions that enhance service quality, operational efficiency and user experience.

Skills

SharePoint

Confluence

Intranet

Communications

Stakeholder engagement

Data analysis

Dashboards

Power BI

Power Automate

Copilot

Education

Degree in business/communications/information management

Tools

SharePoint

Teams

Power BI

Power Automate

Microsoft Copilot

Job description

Queensland University of Technology – Kelvin Grove QLD

2d ago , from Queensland University of Technology

• Term:Fixed-term, full-time basis until 31 July 2027
• Remuneration:$111,341 to $120,557 pa (HEW6) (inclusive of $94,084 to $101,872 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:Kelvin Grove (hybrid option available)
• Open to:Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Reference number: 26584

Who are we looking for?

We are seeking a Service Transformation Officer to join Student Administration, People Services, Administrative Division.

The Service Transformation Officer supports service transformation and continuous improvement across Student Administration by providing specialist support in information management, digital tools, reporting and automation. The role works closely with stakeholders to improve ways of working, develop communication and capability resources, and deliver practical solutions that enhance service quality, operational efficiency, and user experience.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Administration department makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university..

What you need to succeed

• Education, training and/or experience equivalent to the completion of a degree in business, communications, information management or a related discipline, combined with subsequent relevant professional experience.
• Demonstrated experience administering and maintaining information and knowledge repositories (e.g. SharePoint, Confluence, intranet or web platforms), developing digital content and applying information governance, records management and content quality standards.
• Well-developed written and verbal communication skills, including the ability to develop clear, user-focused communications and resources, and effectively engage with stakeholders to provide advice, gather information, and facilitate problem solving.
• Demonstrated experience supporting service improvement or business change initiatives, including process analysis, documentation, requirements gathering, stakeholder consultation, and the implementation of practical improvements.
• Demonstrated analytical and problem-solving skills, including experience extracting, validating and interpreting data, and organising reports and dashboards to support operational decision-making and continuous improvement.
• Proven experience using digital technologies and business applications to support automation and digital improvement solutions (e.g. SharePoint, Teams, Power BI, Power Automate and Microsoft Copilot). This includes the ability to apply sound judgement when troubleshooting issues or escalating matters.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

Job opens: 21-Oct-2026

Applications Close: 03-Nov-2026 at 11.30pm