Hybrid Service Desk Analyst - Windows & Office 365

Reserve Bank of Australia; Australia; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Career development opportunities

Job summary

Reserve Bank of Australia is seeking a Service Desk Analyst to join the IT department in a hybrid work environment. The role focuses on responding to service requests, diagnosing incidents, and escalating to other support groups as needed to maintain secure, resilient systems for Australia.

You will bring strong knowledge of Microsoft Exchange, Windows 10, Office 365, ServiceNow, Active Directory, and basic networking.

Qualifications

• Strong knowledge of Microsoft Exchange, Windows 10 and Office 365, ServiceNow Active Directory and group policy environments.
• A good understanding of client facing devices and networking basics (VPN, TCP/IP, LAN/WAN).
• 2–3 years of IT Service Desk experience in first/second level support preferred.
• ITIL or vendor certifications are advantageous.

Responsibilities

• Respond to service requests, troubleshoot and diagnose incidents.
• Provide first and second line support and escalate to other groups as required.
• Escalate issues to appropriate teams and document resolution steps.
• Work with the Service Desk Manager and peers to deliver service excellence.

Skills

Microsoft Exchange

Windows 10

Office 365

Active Directory

Group Policy

VPN

Citrix

TCP/IP

LAN/WAN

Excellent communication

Education

ITIL Certification

MCSE/MCP

Cisco Certifications

Tools

ServiceNow

Job description

Reserve Bank of Australia is seeking a Service Desk Analyst to join the IT department in a hybrid work environment. The role focuses on responding to service requests, diagnosing incidents, and escalating to other support groups as needed to maintain secure, resilient systems for Australia.

You will bring strong knowledge of Microsoft Exchange, Windows 10, Office 365, ServiceNow, Active Directory, and basic networking.