IT Service Desk Analyst - Fast-Paced, Impactful Support

Reserve Bank of Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Reserve Bank of Australia in Sydney CBD is seeking a Service Desk Analyst to respond to service requests, troubleshoot incidents and provide first/second level support. You will work within a high performing IT service desk team and collaborate with other analysts to deliver timely, quality IT support to a critical technology estate.

The role requires strong Exchange/Office 365 knowledge, AD, Citrix, VPN, and LAN/WAN exposure, with 2–3 years of relevant experience.

Qualifications

• Strong knowledge of Microsoft Exchange, Windows 10 and Office 365, ServiceNow.
• Active Directory and group policy environments.
• Understanding of client facing devices and knowledge of Antivirus, Citrix, VPN, TCP/IP and LAN/WAN environments.
• 2-3 years of similar IT Service Desk experience in first/second level support.
• ITIL, Microsoft (MCSE, MCP) or Cisco certifications would be a big advantage.
• Excellent communication and problem-solving skills.
• Reliable and proactive team member with attention to detail and punctuality.
• Efficiently managing time to handle multiple requests and prioritize tasks by urgency/impact.
• Identify problems accurately, analysing information logically and evaluating solutions.

Responsibilities

• Respond to service requests, troubleshoot and diagnose incidents, perform support and escalate to other groups as required.

Skills

Microsoft Exchange

Windows 10

Office 365

Active Directory

VPN

Citrix

LAN/WAN

ITIL

MCSE/MCP

Tools

ServiceNow

Job description

Reserve Bank of Australia in Sydney CBD is seeking a Service Desk Analyst to respond to service requests, troubleshoot incidents and provide first/second level support. You will work within a high performing IT service desk team and collaborate with other analysts to deliver timely, quality IT support to a critical technology estate.

The role requires strong Exchange/Office 365 knowledge, AD, Citrix, VPN, and LAN/WAN exposure, with 2–3 years of relevant experience.