Hybrid Service Desk Analyst (NV1)

Centorrino-Technologies-1; Canberra; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Employee discounts

Tech equipment options

Fun team events

Job summary

Centorrino Technologies in Canberra seeks a Service Desk Analyst to provide remote and onsite ICT support to diverse clients, troubleshoot incidents, and assist with onboarding and offboarding. You will work with Microsoft 365, Windows, Azure, Intune, and endpoint technologies while collaborating with vendors and clients for a superior customer experience.

To be considered, you should have ICT support experience and NV1 security clearance.

Qualifications

• Experience in ICT support or service desk.
• Strong customer service, communication and problem-solving skills.
• Proactive attitude, attention to detail and willingness to learn.
• Ability to work independently while contributing to a team.
• Exposure to ITIL and Microsoft technologies is highly regarded.

Responsibilities

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating complex issues as needed.
• Set up user accounts, devices and IT equipment, assist onboarding/offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver great customer experience.
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

Skills

ICT support

Customer service

Problem solving

ITIL familiarity

NV1 clearance

Teamwork

Education

IT study/training

Tools

ServiceNow

Ivanti

Jira Service Management

ConnectWise

Job description

Centorrino Technologies in Canberra seeks a Service Desk Analyst to provide remote and onsite ICT support to diverse clients, troubleshoot incidents, and assist with onboarding and offboarding. You will work with Microsoft 365, Windows, Azure, Intune, and endpoint technologies while collaborating with vendors and clients for a superior customer experience.

To be considered, you should have ICT support experience and NV1 security clearance.