Hybrid Level 1 IT Support & Service Desk Specialist

Unisys; Canberra; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Employee discounts

Equipment allowance

Team events

Job summary

Centorrino Technologies in Canberra seeks a Service Desk Analyst to provide remote and onsite ICT support across diverse client environments. You’ll troubleshoot incidents, assist onboarding/offboarding, and help manage user accounts and devices while leveraging Microsoft 365, Windows, Azure and Intune.

You’ll work with ITSM tools like ServiceNow, Ivanti, Jira Service Management and ConnectWise, collaborating with vendors and clients to ensure an excellent customer experience.

Qualifications

• Experience in ICT support or service desk, or relevant IT study/training.
• Strong customer service, communication and problem‑solving skills.
• Proactive attitude, attention to detail and willingness to learn.
• Ability to work independently while contributing to a collaborative team.
• Exposure to ITIL and Microsoft technologies is highly regarded.
• NV1 Security Clearance.

Responsibilities

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating more complex issues when required.
• Set up user accounts, devices and IT equipment, and support onboarding and offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver a great customer experience.
• Build hands‑on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

Job description

Centorrino Technologies in Canberra seeks a Service Desk Analyst to provide remote and onsite ICT support across diverse client environments. You’ll troubleshoot incidents, assist onboarding/offboarding, and help manage user accounts and devices while leveraging Microsoft 365, Windows, Azure and Intune.

You’ll work with ITSM tools like ServiceNow, Ivanti, Jira Service Management and ConnectWise, collaborating with vendors and clients to ensure an excellent customer experience.