Service Desk Analyst - NV1

Centorrino Technologies Pty Ltd.; Canberra; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Extensive training and development

Discounts and benefits

IT equipment at cost

Team events

Job summary

Centorrino Technologies is seeking a Service Desk Analyst to join our White Label Managed Services Team in Canberra. The role provides remote and onsite ICT support across clients, with NV1 security clearance required.

You will troubleshoot incidents, set up user accounts and devices, and work with Microsoft 365, Windows, Azure and ITSM platforms. Hybrid working and ongoing development are part of the opportunity.

Qualifications

• Experience in ICT support or service desk, or relevant IT study/training.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude, attention to detail and willingness to learn.
• The ability to work independently while contributing to a collaborative team.
• Exposure to ITIL and Microsoft technologies is highly regarded.
• A desire to grow your technical career, with development pathways into senior service desk, cloud, systems engineering and technical specialist roles.
• NV1 Security Clearance.

Responsibilities

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating more complex issues when required.
• Set up user accounts, devices and IT equipment, and support onboarding and offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver a great customer experience.
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

Skills

ICT support

Service desk

Customer service

Communication

Problem-solving

Independent worker

Team collaboration

ITIL knowledge

Microsoft technologies

NV1 security clearance

Education

IT study or training

Tools

ServiceNow

Ivanti

Jira Service Management

ConnectWise

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our White Label Managed Services Team in Canberra.

Having an existing NV1 security clearance is required for this role.

Requirements

What You'll Do

• Provide high-quality remote and onsite ICT support to a range of clients
• Troubleshoot incidents and service requests, escalating more complex issues when required
• Set up user accounts, devices and IT equipment, and support onboarding and offboarding
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies
• Collaborate with technical teams, vendors and clients to deliver a great customer experience
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise

What You'll Bring

• Experience in ICT support or service desk, or relevant IT study/training
• Strong customer service, communication and problem-solving skills
• A proactive attitude, attention to detail and willingness to learn
• The ability to work independently while contributing to a collaborative team
• Exposure to ITIL and Microsoft technologies is highly regarded
• A desire to grow your technical career, with development pathways into senior service desk, cloud, systems engineering and technical specialist roles
• NV1 Security Clearance.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.