Service Desk Analyst - NV1

Centorrino-Technologies-1; Canberra; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Training & development

Employee discounts

Tech equipment options

Fun team events

Résumé du poste

Centorrino Technologies in Canberra seeks a Service Desk Analyst to provide remote and onsite ICT support to diverse clients, troubleshoot incidents, and assist with onboarding and offboarding. You will work with Microsoft 365, Windows, Azure, Intune, and endpoint technologies while collaborating with vendors and clients for a superior customer experience.

To be considered, you should have ICT support experience and NV1 security clearance.

Qualifications

• Experience in ICT support or service desk.
• Strong customer service, communication and problem-solving skills.
• Proactive attitude, attention to detail and willingness to learn.
• Ability to work independently while contributing to a team.
• Exposure to ITIL and Microsoft technologies is highly regarded.

Responsabilités

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating complex issues as needed.
• Set up user accounts, devices and IT equipment, assist onboarding/offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver great customer experience.
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

Connaissances

ICT support

Customer service

Problem solving

ITIL familiarity

NV1 clearance

Teamwork

Formation

IT study/training

Outils

ServiceNow

Ivanti

Jira Service Management

ConnectWise

Description du poste

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our White Label Managed Services Team in Canberra.

Having an existing NV1 security clearance is required for this role.

What You’ll Do

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating more complex issues when required.
• Set up user accounts, devices and IT equipment, and support onboarding and offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver a great customer experience.
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

What You’ll Bring

• Experience in ICT support or service desk, or relevant IT study/training.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude, attention to detail and willingness to learn.
• The ability to work independently while contributing to a collaborative team.
• Exposure to ITIL and Microsoft technologies is highly regarded.
• A desire to grow your technical career, with development pathways into senior service desk, cloud, systems engineering and technical specialist roles.
• NV1 Security Clearance.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.

• Extensive training and development opportunities that enable continual growth as part of your career planning.

• Extensive discounts and benefits to maximise your money.

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.