Hybrid Service Desk Analyst | Grow with Training & Perks

Centorrino Technologies Pty Ltd.; Canberra; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies is seeking a Service Desk Analyst to join our White Label Managed Services Team in Canberra. You will provide high-quality remote and onsite ICT support to a range of clients, manage user accounts and IT equipment, and work across Microsoft 365, Windows, Azure, Intune and endpoint technologies to ensure a great customer experience.

Applicants should have ICT support or service desk experience and a proactive attitude.

Qualifications

• Experience in ICT support or service desk, or relevant IT study/training.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude, attention to detail and willingness to learn.
• The ability to work independently while contributing to a collaborative team.
• Exposure to ITIL and Microsoft technologies is highly regarded.
• A desire to grow your technical career, with development pathways into senior service desk, cloud, systems engineering and technical specialist roles.

Responsibilities

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating more complex issues when required.
• Set up user accounts, devices and IT equipment, and support onboarding and offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver a great customer experience.
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

Skills

Customer service

Communication

Problem-solving

Independent work

Team collaboration

Willingness to learn

ITIL exposure

Microsoft technologies

Tools

ServiceNow

Ivanti

Jira Service Management

ConnectWise

Job description

Centorrino Technologies is seeking a Service Desk Analyst to join our White Label Managed Services Team in Canberra. You will provide high-quality remote and onsite ICT support to a range of clients, manage user accounts and IT equipment, and work across Microsoft 365, Windows, Azure, Intune and endpoint technologies to ensure a great customer experience.

Applicants should have ICT support or service desk experience and a proactive attitude.