Hybrid Roster Coordinator — Aged Care & NDIS

Just Better Care; Melbourne; Hybrid; AUD 75,000 - 83,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay

Paid training

Career progression

Employee Assistance Program

Superannuation

Job summary

Just Better Care is seeking a capable Roster Coordinator to manage end-to-end rostering for our community aged care and NDIS services in a hybrid role. You will cover shifts, ensure compliance, and support both clients and workers in a fast-paced environment.

You’ll work from our Preston office at least three days a week and report to the General Manager. The role demands reliability, strong organisation and clear communication with families and staff.

Qualifications

• Proven rostering experience in aged care and/or NDIS.
• Reliable—you do what you say, when you say.
• Highly organized and detail-focused under pressure.
• Calm and adaptable to last-minute changes.
• Client-focused with wellbeing at the centre of rostering decisions.
• Clear, professional communicator by phone and in writing.
• Self-directed and able to work independently in a hybrid arrangement.
• Demonstrated rostering experience in aged care and/or NDIS community services.
• Strong working knowledge of rostering software (Alayacare highly regarded).
• NDIS Worker Screening Clearance and National Police Check (or willingness to obtain).
• Certificate III/IV in Individual Support or Community Services.

Responsibilities

• Manage end-to-end rostering for aged care clients using our client management system.
• Respond quickly to cancellations, sick calls and unplanned gaps.
• Match workers to clients based on needs, preferences, skills, continuity and travel.
• Ensure every shift is compliant with current screenings and availability.
• Identify roster risks early and act before they become problems.
• Manage incoming calls from clients, families and staff.
• Maintain accurate staff compliance records.
• Data entry, record-keeping and correspondence with clients and stakeholders.

Skills

Rostering experience

Aged care/NDIS experience

Strong communication

Hybrid work adaptability

Education

Certificate III/IV in Individual Support or Community Services

Tools

Alayacare

Job description

Just Better Care is seeking a capable Roster Coordinator to manage end-to-end rostering for our community aged care and NDIS services in a hybrid role. You will cover shifts, ensure compliance, and support both clients and workers in a fast-paced environment.

You’ll work from our Preston office at least three days a week and report to the General Manager. The role demands reliability, strong organisation and clear communication with families and staff.