Senior Services Coordinator Hybrid Schedule Care Delivery

Hearth Australia; Victoria; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work (3 days in office / 2 days

Training & career development

Employee assistance program

Excellent team environment

Job summary

Hearth Australia is seeking an experienced Senior Services Coordinator to lead rostering and scheduling, ensuring seamless participant support. You will manage inquiries, coordinate resources, respond to unplanned changes, and minimise service gaps while maintaining SCHADS, NDIS and WHS compliance.

The role focuses on continuity of care, quality service delivery and strong stakeholder engagement within a fast-paced disability services environment. Hybrid work options are available.

Qualifications

• Experience in scheduling/rostering or workforce coordination within disability or community services.
• Strong communication and stakeholder engagement skills.
• Solid understanding of NDIS framework, SCHADS Award, and compliance requirements.
• Proficient with scheduling and CRM systems; ability to manage sensitive information.
• A person-centred approach aligned with NDIS goals and values.

Responsibilities

• Answer and triage scheduling inquiries from participants, families and staff.
• Proactively manage rosters and respond to changes to minimise gaps.
• Monitor roster gaps due to leave or cancellations and adjust accordingly.
• Review and approve staff leave, communicating impacts to stakeholders.
• Match staff to participants based on skills, availability and preferences.
• Act as first point of contact for scheduling inquiries and escalations.
• Ensure rosters comply with SCHADS, NDIS standards and policies.
• Maintain accurate documentation and records in Brevity and Teams.
• Escalate incidents, risks and complaints as needed and timely.
• Contribute to continuous improvement in quality, safety, and risk management.

Skills

Scheduling/rostering

Workforce coordination

Communication skills

Problem-solving

Organisational skills

Calm under pressure

Education

Disability/Community Services qualification (desirable)

Tools

Brevity CRM

Job description

Hearth Australia is seeking an experienced Senior Services Coordinator to lead rostering and scheduling, ensuring seamless participant support. You will manage inquiries, coordinate resources, respond to unplanned changes, and minimise service gaps while maintaining SCHADS, NDIS and WHS compliance.

The role focuses on continuity of care, quality service delivery and strong stakeholder engagement within a fast-paced disability services environment. Hybrid work options are available.