Hybrid Part-Time Beverage Customer Service Pro

Commonwealth Bank; Sydney; Hybride; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Endeavour Group in Sydney is seeking a Customer Service Consultant to support the sales team with smooth customer interactions and proactive service. You will handle inquiries, process orders, prepare quotes, and resolve issues to strengthen customer relationships.

Based in Sydney with hybrid working, the role focuses on delivering exceptional service and contributing to team goals within a dynamic beverage and hospitality portfolio.

Qualifications

• Customer centric attitude with previous experience in providing high quality customer service.
• Can operate with autonomy as required in a fast-paced environment.
• Work well with people.
• Excellent attention to detail.
• Beverage industry knowledge.

Responsabilités

• Deliver exceptional service to both internal and external stakeholders, fostering strong relationships and customer loyalty.
• Respond promptly and professionally to all B2B enquiries via phone, and email, maintaining a friendly and engaging manner.
• Accurately process customer orders and prepare event quotes.
• Proactively resolve customer issues, identify opportunities to improve service, and elevate technical discrepancies via the correct channels.
• Build strong relationships across the store network.
• Follow all logistics processes, ensuring accurate information is recorded.
• Contribute to sales goals.
• Support the team with general administrative tasks and consistently promote a positive, collaborative team culture.

Connaissances

Customer-centric attitude

Autonomy

People skills

Attention to detail

Beverage knowledge

Description du poste

Endeavour Group in Sydney is seeking a Customer Service Consultant to support the sales team with smooth customer interactions and proactive service. You will handle inquiries, process orders, prepare quotes, and resolve issues to strengthen customer relationships.

Based in Sydney with hybrid working, the role focuses on delivering exceptional service and contributing to team goals within a dynamic beverage and hospitality portfolio.