Hybrid Customer Service Consultant - Beverage

Nicky B'S Pty Ltd; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Exclusive discount card for group брен

Monthly meeting-free days

Health and wellbeing services

Learning and development options

Job summary

Endeavour Group is seeking a Customer Service Consultant in Sydney with hybrid working arrangements. You will support the sales team by delivering high-level customer service, handling inquiries, processing orders, and driving proactive service improvements.

The role emphasizes customer-centricity, collaboration, and operational accuracy across store networks. Flexible working and health/wellbeing benefits accompany strong career development opportunities.

Qualifications

• Customer-centric attitude with proven high-quality customer service experience.
• Ability to operate autonomously in a fast-paced environment.
• Strong interpersonal skills and teamwork.

Responsibilities

• Deliver exceptional service to internal and external stakeholders to foster loyalty.
• Respond to B2B inquiries via phone and email in a friendly, professional manner.
• Accurately process customer orders and prepare event quotes.
• Proactively resolve issues and identify service improvements.
• Build relationships across the store network.
• Follow logistics processes and record accurate information.
• Contribute to sales goals and team targets.
• Support the team with administrative tasks and promote a positive culture.

Skills

Customer service

Autonomy

Team collaboration

Attention to detail

Beverage knowledge

Job description

Endeavour Group is seeking a Customer Service Consultant in Sydney with hybrid working arrangements. You will support the sales team by delivering high-level customer service, handling inquiries, processing orders, and driving proactive service improvements.

The role emphasizes customer-centricity, collaboration, and operational accuracy across store networks. Flexible working and health/wellbeing benefits accompany strong career development opportunities.