Hybrid Customer Service Consultant - Beverage

Nicky B'S Pty Ltd; Sydney; Hybrid; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Exclusive discount card

Training and development

Flexible working

Health and wellbeing support

Job summary

Endeavour Group in Sydney is seeking a Customer Service Consultant to support the sales team by delivering high-quality service and handling customer interactions. The role includes processing orders, assisting with quotes, and maintaining strong stakeholder relationships in a hybrid Sydney-based setting.

You will join a team focused on proactive service, accurate record-keeping, and contributing to sales goals while working a Monday–Friday schedule with a hybrid work arrangement.

Qualifications

• Customer-centric attitude with experience in providing high-quality service.
• Ability to work autonomously in a fast-paced environment.
• Strong interpersonal skills and teamwork.
• Excellent attention to detail.

Responsibilities

• Deliver exceptional service to internal and external stakeholders.
• Respond to B2B enquiries by phone and email in a friendly, professional manner.
• Process customer orders and prepare event quotes.
• Resolve issues and identify improvements in service and processes.
• Record accurate information and support logistics and admin tasks.

Skills

Customer service

Communication

Team player

Attention to detail

Beverage knowledge

Job description

Customer Service Consultant

Location: Sydney

Posted 2 days ago

Job Description

Let’s create a more sociable future together

At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

As a Customer Service Consultant, you will support the sales team by ensuring smooth customer interactions, assisting with administrative tasks, and providing proactive service that helps drive overall team success.

• Love what you do and leave your mark
• Provide high level customer service and support to our Sales team
• Based in Sydney with hybrid working

Here is a taste of what you can expect in this role:

• Deliver exceptional service to both internal and external stakeholders, fostering strong relationships and customer loyalty.
• Respond promptly and professionally to all B2B enquiries via phone, and email, maintaining a friendly and engaging manner.
• Accurately process customer orders and prepare event quotes.
• Proactively resolve customer issues, identify opportunities to improve service, and elevate technical discrepancies via the correct channels.
• Build strong relationships across the store network.
• Follow all logistics processes, ensuring accurate information is recorded.
• Contribute to sales goals.
• Support the team with general administrative tasks and consistently promote a positive, collaborative team culture.

Qualifications

Now let’s talk about you:

• Customer centric attitude with previous experience in providing high quality customer service
• Can operate with autonomy as required in a fast-paced environment
• Work well with people
• Excellent attention to detail
• Beverage industry knowledge

The benefits are good too!

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities – use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Why You'll Love This Role:

• Permanent position with real career growth - Join a genuinely supportive company that values and develops its people.
• No sales pressure - Focus purely on helping customers with their existing life insurance policies and claims.
• Competitive salary - $71K base + super
• Fantastic location - Work in Sydney CBD, directly across from Town Hall station.
• Customer-centric culture - Be part of a loving, supportive environment that celebrates team wins and individual milestones.
• Coaching-focused leadership - Work under the Head of Client Services, who is committed to your development and success.

What You'll Be Doing:

• Handling inbound customer calls and emails with urgency, empathy, and professionalism.
• Answering policy questions and helping customers feel confident about their life insurance decisions.
• Supporting customers through difficult conversations with compassion – including those who have lost loved ones.
• Providing accurate, helpful information while following clear scripted conversations.
• Keeping detailed records of customer interactions to ensure continuity of care.
• Working towards team KPIs including answering 90% of calls within 20 seconds.
• Participating in ongoing training to stay across products and compliance standards.
• Contributing to the company's supportive team culture where everyone is valued.

What We're Looking For:

• Genuine passion for customer service - You find fulfilment in helping people during important moments.
• Clear English communication skills - You can articulate complex information clearly and effectively.
• Emotional resilience - You can handle sensitive, emotionally challenging conversations with grace and empathy.
• Contact centre experience highly desirable - Phone-based customer service background is a strong advantage.
• Australian resident with valid work rights - Visa holders cannot be considered at this time.
• A team player - You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

Important Note: Life insurance experience is beneficial but not essential - we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

The Details:

• Start date: ASAP
• Pay: $71,000 base + super
• Training: up to 4 weeks of incredible training
• Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)
• Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future – for our customers and each other. If this job excites you – and you’re close-enough on the requirements, reach out, we’d love to hear from you.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.