Hybrid Ocean Freight Operations Specialist

Dhl; Western Australia; Hybrid; Confidential; Full time

Job summary

DHL Global Forwarding in Perth is seeking an Ocean Operations Specialist to manage end-to-end shipment execution within the Ocean Freight Import team. You will act as the primary customer contact, ensuring seamless service delivery and strong client relationships.

The role supports both part-time and full-time arrangements, offering flexibility and opportunities to grow within international freight forwarding.

Qualifications

• End-to-end Ocean freight operations experience preferred.
• Strong customer focus and relationship management.
• Familiarity with regulatory and compliance standards in freight forwarding.

Responsibilities

• Manage shipment activities including booking, documentation, and coordination of international transport.
• Serve as primary customer contact, addressing enquiries, exceptions, complaints, and claims.
• Ensure accurate invoicing and resolve billing disputes efficiently.
• Identify opportunities for upselling and improving route efficiency and profitability.
• Maintain compliance with SOPs and destination-specific regulations.

Job description

DHL Global Forwarding in Perth is seeking an Ocean Operations Specialist to manage end-to-end shipment execution within the Ocean Freight Import team. You will act as the primary customer contact, ensuring seamless service delivery and strong client relationships.

The role supports both part-time and full-time arrangements, offering flexibility and opportunities to grow within international freight forwarding.