Air Freight Import Specialist — Hybrid Role (Perth)

Deutsche Post; Perth; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Competitive compensation

Wellbeing subsidy

Job summary

DHL Global Forwarding in Perth is seeking an Air Freight Import Specialist to manage and close customer files, respond to inquiries, and ensure accurate bookings and documentation consistent with SOPs. The role requires focus on on-time performance and precise billing, with a strong emphasis on customer satisfaction.

You will oversee shipment milestones in the TMS, coordinate with customers, and support in resolving any disputes or claims.

Qualifications

• Minimum 12 months Freight Forwarding Experience.
• Australian Resident/Citizen or valid Visa with full working rights.

Responsibilities

• Act as the key point of contact for allocated customers to create, manage and close job files.
• Respond to customer queries and concerns in relation to bookings, escalating when needed.
• Complete bookings and prepare documentation per SOP in a timely manner.
• Monitor shipment progress ensuring bookings meet on-time performance.
• Update the TMS accurately for shipment milestones and on-time status.
• Complete all billing accurately including services sold and costs.
• Assist in resolving claims and disputes.

Skills

Freight forwarding

Customer service

Documentation

Billing

Tools

TMS

Job description

DHL Global Forwarding in Perth is seeking an Air Freight Import Specialist to manage and close customer files, respond to inquiries, and ensure accurate bookings and documentation consistent with SOPs. The role requires focus on on-time performance and precise billing, with a strong emphasis on customer satisfaction.

You will oversee shipment milestones in the TMS, coordinate with customers, and support in resolving any disputes or claims.