Hybrid Ocean Freight Operations Specialist

DHL Global Forwarding (Australia) Pty Ltd.; Perth; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options after onboarding

Job summary

DHL Global Forwarding in Perth is seeking an Ocean Operations Specialist to manage end-to-end shipment execution within our Ocean Freight Import team. You’ll act as the primary contact for customers, ensuring seamless service delivery while building strong relationships.

The role offers hybrid work options after onboarding and supports flexible scheduling for part-time or full-time applicants. Responsibilities include booking, documentation, invoicing support, regulatory compliance, and

Qualifications

• Customer-focused professional to manage end-to-end shipment execution.
• Experience with international shipments and freight forwarding.
• Ability to upsell and optimise profitability.
• Strong communication and relationship-building skills.

Responsibilities

• Manage all shipment-related activities, including booking, documentation, and coordination of international transport.
• Consistently meet or exceed key service and quality KPIs.
• Serve as the primary contact for customers, handling shipment enquiries, exceptions, complaints, and claims.
• Optimise shipment routing and allocation to balance customer service commitments with profitability.
• Prepare accurate invoices and supporting documentation and resolve billing disputes efficiently.
• Ensure all shipments comply with relevant regulatory and compliance standards based on commodity and destination.
• Identify and pursue upselling opportunities, including participating in customer visits to support growth and retention.
• Resolve day-to-day operational challenges and continuously improve processes to enhance efficiency and effectiveness.

Skills

Customer service

Shipment coordination

Regulatory compliance

Invoicing accuracy

Upselling opportunities

Job description

DHL Global Forwarding in Perth is seeking an Ocean Operations Specialist to manage end-to-end shipment execution within our Ocean Freight Import team. You’ll act as the primary contact for customers, ensuring seamless service delivery while building strong relationships.

The role offers hybrid work options after onboarding and supports flexible scheduling for part-time or full-time applicants. Responsibilities include booking, documentation, invoicing support, regulatory compliance, and